Reservations Group Sales & Events Executive

Cycas Hospitality; London; On-site; GBP 25,000 - 45,000

Job description

Courtyard by Marriott London City Airport

The new 184-room Courtyard London City Airport, managed by Cycas Hospitality, is the brand’s first property under Courtyard by Marriott. Located just steps from London City Airport, the hotel features a restaurant and meeting facilities. It’s a key addition to the airport’s £500 million redevelopment.

We seek dynamic, confident, and ambitious individuals who excel in their roles and create positive experiences for our guests. At Courtyard, we focus on hiring for attitude, training for skill, and building teams that are passionate about their work.

If you’re driven to provide exceptional service and help guests succeed, we’d love to have you join our team!

EXCELLENT COMPANY BENEFITS

• Competitive Salary and package
• Exclusive employee discounted rate to Marriott and Cycas hotels
• Continuous paid Training and Development opportunities
• Free Healthcare plan

Job Title: Reservations Group Sales & Events Executive

Employment: Full time (40 hours)

Reports To: Reservation Manager

Relevant Experience: 3 years

Job Scope

To ensure that the highest standards of hospitality and welcome are demonstrated at all times. To complete all relevant procedures in relation to the respective department as laid down by the company. Provides the desired work culture around our company values.

Working within the Reservations Team, this position has responsibility for handling and managing bookings from the contract stage to event itself, working to assist with, at a minimum, delivery of budgeted revenues. The Reservations Agent must demonstrate high levels and provide consistently high levels of customer service.

**Should have good working knowledge of OPERA

Key Job Responsibilities

Revenue:

• Using the tools provided and in compliance with the hotel brand standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetrations (RGI), arrival and spending patterns or commercial accounts and meeting room space allocation
• Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation
• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators and recommends appropriate actions in relation to the hotels pricing and market mix strategy
• Train and support hotel teams on revenue systems functionality and enhancements
• Provides technical support to Reservations and Front Office teams on up-selling and negotiating techniques
• To have a sound understanding of the department’s financial requirements at all times
• Complete and generate reports upon request from the Cluster Revenue Manager, as and when required
• Conduct weekly rate/sell strategy reports for meetings upon request
• Manage the use of revenue systems on a daily basis. This includes having an understanding and knowledge of the yield hurdle points and daily inventory balancing where appropriate
• Ensure compliance is maintained with the Lowest Rate Guarantee and managing third party distributors in compliance with Marriott standards and rules

People:

• Participate in hotel promotional activities
• Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained

Guest Experience:

• To handle all telephone and written enquiries as to availability for potential meeting or function space by Marriott standards
• To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your line manager for the enhancement of customer expectation

Responsible Business:

• Ensure the complete administration and execution of all planned events
• Establish and maintain strict security procedures within your department, reporting any potential risks to your line manager
• To liaise with the Sales department with regards to all new business brought in to the diary as well as potential new leads for the Sales/Account Manager to follow up
• Ensure the Company’s high standards of guest care are upheld at all times
• Complete administration tasks set as and when required