Food & Beverage Supervisor

The Caledonian Edinburgh; City of Edinburgh; On-site

Job description

The Caledonian Edinburgh are recruiting for a Food and Beverage Supervisor:

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimagined dining experiences. Located in the heart of the hotel, The Court embodies the history and character of its rich past, combining vintage luxury and mid-century design. A social scene for residents and locals to gather and celebrate, showcasing exquisite and original heritage features, a grand cocktail bar, exceptional all-day dining, patisserie, lounge and finished with a live music stage.

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

• Competitive Hourly Rate of £12.40
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role:

We are seeking a dedicated and motivated Food & Beverage Supervisor to lead our team and ensure the delivery of outstanding customer service. This role requires supervising day-to-day operations, supporting team development, and driving performance in line with company objectives. The successful candidate will work closely with the Assistant Food & Beverage Manager to enhance guest experiences, maximise revenue, and uphold our brand standards.

Key Responsibilities:

• Ensure financial performance targets are met by delivering optimal service levels and encouraging customer engagement.
• Manage purchasing cycles effectively, ensuring accurate forecasting and stock control.
• Ensure all team members understand sales opportunities and are equipped to drive revenue through effective customer interactions.
• Maintain effective team scheduling to align with productivity guidelines.
• Implement and oversee change initiatives, ensuring team engagement.
• Ensure all food and beverage products consistently meet quality and presentation standards.
• Maintain security standards regarding stock, cash, and equipment.
• Comply with company policies and all relevant legislation.
• Proactively identify guest needs and implement actions to enhance their experience.
• Stay informed of consumer trends and competitor activity to adjust service accordingly.
• Build rapport with guests, handle concerns effectively, and encourage feedback to inform improvements.
• Act as a role model, leading by example and encouraging positive guest interaction.
• Provide regular coaching, feedback, and development opportunities for team members.
• Recognise and reward outstanding performance.
• Support the Assistant Food & Beverage Manager with resource planning and succession strategies.
• Demonstrate passion, pride, and integrity in daily activities.
• Make sound decisions independently and uphold Hilton's core values.
• Support team members, ensuring they feel valued and motivated.
• Develop productive relationships with colleagues, customers, and contractors.
• Participate in relevant hotel initiatives such as Duty Management and Health & Safety Committees.

What We Desire:

• Previous experience in a supervisory role within a Food & Beverage environment.
• Strong leadership and coaching skills with the ability to inspire and motivate a team.
• Excellent customer service skills with a proactive and solution-focused approach.
• Sound judgement and decision-making capabilities.
• Ability to build relationships and collaborate effectively across departments.
• Strong organisational skills with the ability to manage multiple priorities.
• A commitment to uphold Hilton’s values and brand standards.

If you are a motivated individual with a passion for hospitality and leadership, we invite you to apply for this exciting opportunity.