Director Technical Program Management

Boku; Greater London; On-site; USD 80,000 - 150,000

Job description

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Director - Technical Program Management

Role Purpose

The A2A Program Director will own the strategic direction, execution, and management of our Account-to-Account payment programs. This role involves cross-functional collaboration, regulatory compliance, and ensuring exceptional service delivery for our partners and users.

You will be a leader playing a significant role in aligning different cross functional teams, resolving conflicts and coming up with solutions, providing guidance and taking complete ownership of the delivery.

This is a highly externally focused role, but at same time also one that is pivotal to internal teams serving as the payment solution expert for the markets covered. If you thrive in a fast-paced, constantly challenging environment, we’d love to talk with you.

Key Responsibilities

1. Program Leadership: Develop and execute the global A2A payments strategy in alignment with company goals.
2. Cross-Functional Collaboration: Partner with product, engineering, commercial, regulatory and legal teams to launch and optimize A2A payment solutions.
3. Stakeholder Management: Build and maintain relationships with strategic merchants and other strategic issuer partners.
4. Regulatory Compliance: Ensure compliance with local and international payment regulations.
5. Performance Monitoring: Establish and monitor KPIs, reporting on program success and areas for improvement.
6. Risk Management: Identify and mitigate risks related to A2A payment solutions, ensuring secure and reliable transactions.
7. Innovation: Stay ahead of trends in open banking and A2A payments and provide feedback to internal Product teams to evolve company’s offerings and help maintain a competitive edge.

Measures of Success

1. Alignment with Organizational Goals: Programs deliver measurable outcomes that align with the organization’s strategic priorities.
2. On-Time and On-Budget Delivery: Percentage of programs or projects completed within the planned timeline and allocated budget.
3. Risk Management: Effectiveness in identifying, mitigating, and resolving risks without derailing program outcomes.
4. Cross-Functional Collaboration: Ability to effectively work across departments and influence stakeholders to achieve program goals.
5. Conflict Resolution: Success in resolving conflicts and ensuring alignment among diverse teams and stakeholders.
6. Crisis Management: Effectiveness in navigating challenges or crises without significant impact on program delivery.
7. Decision-Making: Ability to make informed, data-driven decisions that positively impact program outcomes.

Key Skills and Competencies

1. Extensive experience (15+ years) in strategic leadership roles, with a proven track record of managing complex operations across departments or divisions within payments industry.
2. In-depth knowledge of account-to-account payment systems, real-time payments like UPI, SEPA, Pix and other open banking frameworks.
3. Awareness of compliance and regulatory requirements like PSD2, GDPR, AML, and other relevant laws for payments.
4. Familiarity with APIs, payment gateways, tokenization, fraud prevention mechanisms, and system integrations.
5. Ability to analyze transaction data, KPIs, and operational metrics to drive insights and decisions.
6. Demonstrated ability to analyze, decompose, and solve abstract, high-level business challenges.
7. Strong knowledge of industry trends, business strategies, and organizational goals.
8. Exceptional decision-making skills, with a focus on innovation and expanding the boundaries of what’s possible.
9. Proven ability to lead cross-functional teams, resolve conflicts, and align diverse stakeholders.
10. Strong communication skills with the ability to inspire and create alignment across all levels of the organization.

Qualifications

1. Graduation in Technology / Engineering (Preferred)
2. Project / Program Management Professional