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Client Services Manager- Stoke
Spencer Clarke Group Ltd.
Stoke-on-Trent
Hybrid
GBP 35,000 - 55,000
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Job summary
An established industry player is seeking a dynamic Client Services Manager to join their modern accountancy firm. This role offers the opportunity to manage your own portfolio of clients while collaborating closely with directors and various departments to enhance service delivery. With a strong focus on coaching and developing the accounts team, you will play a pivotal role in driving efficiency and excellence. The firm prides itself on its supportive culture, offering extensive training and personal development opportunities, flexible working arrangements, and a vibrant work environment. If you're ready to make a significant impact in a fast-growing firm, this is the perfect opportunity for you.
Benefits
Generous holiday allowance
Flexible-working hours
Training & personal development
Mental Health & Wellbeing Support
Health MOTs
Community and environmental work
Social events
Open plan offices
Internal referral scheme
Qualifications
- Qualified ACA or ACCA with practice management experience.
- Ability to manage client portfolios and improve service delivery.
Responsibilities
- Manage a portfolio of clients and support service delivery.
- Coach and develop the accounts team for better efficiency.
Skills
Client Management
Process Improvement
Coaching
Team Development
Education
ACA Qualified
ACCA Qualified
Tools
CCH
Job description
My client is on the lookout for a Client Services Manager to join their incredibly modern top 50 Accountancy firm…
They are a very fast growing firm with over 400 staff members and 11 offices with no future plans of this growth slowing down!
Spencer Clarke Group are recruiting for the exciting role of Client Services Manager based in the firm's office in Stoke on Trent.
What is on offer for you?
- A generous holiday allowance
- Flexible-working hours (60/40 hybrid working split)
- Training & personal development
- Access to Spectrum. Life, a Mental Health & Wellbeing Support Solution
- Health MOTs
- Community and environmental work
- Loads of social events
- Incredibly modern, open plan offices
- Internal referral scheme- up to £1750 per referral
Study & Progression Package Available:
- Fully scheduled CPD calendar
- Leadership & Management Academy
- 1-2-1 mentoring across the business
- Career ladders to provide steps to progress
- Ambition Academy
- Fully funded course and exam fees
- Paid time off to attend courses
- A paid study day prior to an exam
- Professional memberships
Our client offers support for AAT, ACCA, ACA (ICAEW), ATT, or CTA. You will be supported by a dedicated Learning & Development Coordinator.
What does this role entail? Here is a very brief snapshot:
- Manage your own portfolio of clients
- Work closely with directors and other departments to support the overall delivery of services to your portfolio
- Reviewing processes and executing more efficient ways of service delivery
- Coach and develop the accounts team
What are the essentials for this role?
- ACA or ACCA Qualified
- Have Practice experience in a manager role
- Have knowledge of CCH (ideally)
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