Customer Service Representative - Service

AXA; Derry/Londonderry; Hybrid; GBP 60,000 - 80,000

Job description

Our Customer Service colleagues are the main point of contact for AXA customers and we’re expanding our remarkable team!

If you have a ‘know you can’ mind-set, you’re a great communicator, a good listener, confident and positive in all that you do, look no further, you could fit right in, apply now!

Expect a friendly, flexible working environment, competitive starting salary, and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world’s biggest and most successful global companies.

We welcome people from all backgrounds, life stages and lifestyles; you don’t need experience in financial services or insurance or a degree.

What you’ll be doing:

• You’ll answer phone calls from customers, covering a variety of queries, e.g., updating vehicle details, renewing their policy, helping with a direct debit query, etc.
• Making use of your judgement following company policy to determine/offer best solution to a problem.
• Put the interests of our customer at the heart of every decision you make.

At AXA, we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team, and our customers. You’ll work a minimum of two days a week from our state-of-the-art Derry/Londonderry office, where we have an on-site restaurant and the lunch is great!

Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. You’ll work a total of 37.5 hours per week on a rotational basis.

We champion wellbeing and a work-life balance; you’ll know well in advance the shift patterns you will be working each week, so you can plan around your hours.

What we’re looking for:

• No previous experience is required! If you come from a customer-facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change.
• Strong team player with a friendly and approachable manner.
• Genuine desire to help others and possess a strong willingness to learn.
• Excellent organisation and time management skills; you'll be comfortable managing multiple priorities.
• Great IT skills with the ability to navigate multiple applications.
• Advanced written and verbal communication skills.
• Essential – 5 GCSE’s Grade A-C (must include Maths and English).

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.