Customer Service representative

Susan Hamilton Group; England; On-site; GBP 40,000 - 60,000

Job description

The role is multi-functional, handling a variety of requirements within the Customer Services department, including but not limited to:

1. Handling enquiries and complaints.
2. POD/service performance reporting.
3. Booking inbound/outbound collections.

Responsibilities include:

1. Communicating effectively with customers, internally with other departments, and with overseas offices via email and telephone.
2. Resolving customer queries & complaints via phone & email within a dedicated time frame.
3. Generating and providing quotations to customers.
4. Directly liaising with other company offices and agents to ensure KPIs are met and adhered to.
5. Monitoring shipment contents in line with compliance, liaising with customers on restrictions and prohibitions.
6. Ensuring status updates and PODs on all consignments are updated within the transit time and are provided to the customer.
7. Completing collection notes prior to handover to the operations department.
8. All ad-hoc tasks as required.

Experience:

1. Previous customer service experience is desirable but not essential as full training will be provided.
2. Strong Microsoft Office skills including Excel, Word, and Outlook.
3. Ability to learn, adapt, and prioritize in line with deadlines.
4. High level of attention to detail.
5. An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set.