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Customer Service Assistant

Clockwork Organisation ltd

Wrexham

On-site

GBP 24,000 - 26,000

4 days ago

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An established industry player is seeking a Customer Service Assistant to join their expanding team in Wrexham. In this permanent role, you will manage customer calls and process orders using a bespoke system. The ideal candidate will possess excellent communication skills and a background in customer service. This role offers full training, a supportive environment, and various benefits including salary enhancements and generous holiday allowance. If you are proactive and enjoy helping customers, this opportunity is perfect for you.

Salary enhancements with length of service

Overtime available at enhanced rate

31 days holiday including bank holidays

Life Assurance

Enhanced pension (5% employer contributions)

Free parking

Newly decorated offices

Full training provided

Strong communication and customer service skills are essential.
Experience in dealing with customers and problem-solving is preferred.

Manage customer calls and process orders efficiently.
Handle complaints and provide solutions in a friendly manner.

Effective communication skills

Confident telephone manner

Attention to detail

Customer service experience

Problem-solving skills

IT Literacy

Bespoke order processing system

Customer Service Assistant
£24,683.75 per annum plus overtime
Permanent role in Wrexham working either 8:45am -5:15pm or 9am-5.30pm (as well as 1 in 6 Saturdays paid at £18.40p/h)
Additional benefits:

Salary Enhancements with length of service (after 2 years rises to £25,711)
Overtime available at enhanced rate paid at £18.40 per hour.
31 days holiday (including bank holidays).
Life Assurance.
Enhanced pension (5% employer contributions)
Free parking.
Newly decorated offices
Full training provided.

The Role:
Our client, the leading manufacturer of its industry, is expanding their Customer Service Team. The successfully appointed Customer Service Assistant will manage telephone calls from customers as well as process orders onto a bespoke system in a friendly environment where full training is provided. This role will suit a candidate with a background in customer service and administration. If you have optical retail experience, we want to hear from you!

Responsibilities of the Customer Service Assistant

Call Handling.
Data Entry onto a bespoke system.
Communicating with clients and stakeholders.
Processing orders and ensuring that delayed orders are chased.
Dealing with general and technical queries.
Investigating complaints and providing a solution.

Requirements of the Customer Service Assistant

Effective communication skills (listening, verbal, written).
Confident and friendly telephone manner.
Accurate and high attention to detail.
Experience of dealing with customers.
Focused, self-motivated and pro-active.
Excellent problem solver.
IT Literate.
Optical retail experience would be an advantage but not essential.

To Apply
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days, you may not have been successful for this position but please feel free to give us a call to discuss similar roles.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

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