Customer Service Advisor, Remote

Conduent; Washington; Remote; USD 10,000 - 60,000

Job description

Compensation: $17.31 per hour + Performance Based Bonuses

Schedule: Full Time Schedules Between the Hours of 7am - 12am CST

Benefits: Health Benefits Start Day One!

Are you a problem-solver who excels in handling high volume calls and helping customers to resolve issues? Join us as a Customer Service Advisor and support customers with their post-purchase needs, from tracking orders to checking order status and more. If you're passionate about providing exceptional service and helping our customers feel heard, we want to hear from you!

What You'll Do:

1. Handle inbound calls from customers with inquiries about their recent purchases.
2. Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.
3. Use your problem-solving skills to find quick solutions and resolve any issues.
4. Help de-escalate frustrated customers with empathy and professionalism.
5. Occasionally assist with upselling or cross-selling when appropriate and necessary.

Who We're Looking For:

1. A compassionate and patient individual with excellent communication and soft skills.
2. Strong problem-solving abilities and a knack for de-escalating upset customers.
3. Someone who thrives in a high-volume, fast-paced environment.
4. Experience in customer service or call centers is a plus, but not required - training will be provided!

Why You'll Love Working with Us:

1. Enjoy the flexibility of working from home in your secure workspace.
2. Medical, dental and vision coverage starting day one.
3. PTO: Accrue paid time off starting after 180 days.
4. Performance-based bonus incentives to reward your hard work and success.

Ready to take the next step in your career? Apply today and join a team that's as passionate about technology as you are!

Requirements:

1. 18 years or older
2. High School Diploma or GED
3. Be able to successfully pass a criminal background check
4. Have at least six months experience in customer service
5. Have high-speed internet access, meeting the following speeds: download 10mbps, upload 3mbps, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
6. Ability to accurately type at least 30 WPM
7. Have a secured workspace with a door that is only accessible to you during work hours
8. Be flexible in working hours, seven days per week including weekends
9. Reside in one of our US hiring zones

We are NOT currently hiring in the following geographies:

1. States: AK, CA, HI, MA, IL, MT & NY
2. MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.