Remote Customer Service Advisor | Occasional London Meetings

Remote Customer Service Advisor | Occasional London Meetings

Newman Office Personnel is recruiting a Remote Customer Service Advisor for a valued client. This role is ideal for individuals with a strong background in customer service and excellent communication skills. Candidates should have experience working in an office environment and be comfortable handling customer interactions professionally.

While the role is primarily remote, occasional London-based team meetings will be required. This is a fantastic opportunity to join a dynamic team, providing exceptional service while enjoying the flexibility of remote work.

Position:

Customer Service Advisor

Salary:

£24,000 per year

Job Type:

Full Time

Location:

Remote

About the Role

An exciting opportunity has arisen to join a global organisation as part of their remote customer service team. You will need to be happy to undergo two weeks training full time at the company's central London office and be able to realistically get into London various times of the year for meetings and 121’s, so only apply if this is possible.

Main Duties

• Providing an excellent customer service experience.
• Responding to customer enquiries via voice, live chat, and email.
• Providing advice on products, services, and processing customer orders over the telephone.
• Proactively identifying and dealing effectively with customer’s needs, adding value by offering complementary products and services, specifically focusing on an outstanding customer experience.
• Exhibiting excellent verbal and written communication skills, always providing the highest quality of customer care.
• Maintaining a flexible approach and positive working attitude, with a strong understanding of the demands of working in a busy Customer Service environment.

Requirements

The Customer Services Candidate will have:

• An excellent background in customer services and communication.
• Experience working in an office environment.
• GCSE English & Maths.
• Ability to attend a two to three week training course in London.

If you are passionate about helping others and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.

Required Documents

• CV/Resume

Application Process

APPLY TODAY to take the next step in your customer service career!