Customer Care Specialist

CHASE; London; Hybrid; GBP 30,000 - 50,000

Job description

Senior Customer Care Specialist - Medical Devices - NW England or London based

• Nordic Speaker essential
• Home based role, but requirement to be within commuting distance of Central London or Deeside

Our client is a major player in the Chronic care marketplace, both here in the UK and overseas. They are renowned for some niche products, innovating service offerings and have exciting growth plans for the next few years.

Reporting to the Manager of Customer care, this role is the first point of contact for our customers, being a trusted source of information for them. Responsibilities include primary Customer and 3pl liaison, claims and queries management but additionally; reporting and KPI data.

As such we're looking for an experienced professional to handle customer queries via phone and email, as well as manage credit/debit and return claims.

Key Responsibilities:

• Process claims within SLA, investigate issues, and communicate outcomes.
• Ensure accuracy and efficiency in daily tasks, measured through KPIs.
• Identify process improvements and act with urgency to resolve queries.
• Maintain strong communication and interpersonal skills.
• Support audits and ensure compliance with reporting requirements.

What We're Looking For:

• Fluent Business Swedish, Norwegian or Danish (written and verbal) essential
• Previous experience in customer service, claims management, or a similar role.
• Proficiency in Excel and Outlook; SAP experience is a plus.
• Strong analytical and problem-solving skills.
• Ability to work independently and within a team.

If you have a background in handling customer queries and claims and want to join a dynamic team, apply today!

In return you can expect an attractive financial package and the chance to represent a people-focused business that invests heavily in its R&D and people.