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Customer Assistant - Foods - Ulverston

Marks and Spencer

Ulverston

On-site

GBP 40,000 - 60,000

4 days ago

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An established industry player is seeking enthusiastic Customer Assistants to enhance the shopping experience in Ulverston. In this role, you will be the face of the business, delivering exceptional customer service and ensuring that the store is always welcoming and well-stocked. You'll engage with customers, understand their needs, and provide tailored recommendations. This is an exciting opportunity to be part of a company that values inclusivity and innovation in the retail sector. Join a team that is committed to making a positive impact and enjoy the chance to develop your skills in a dynamic environment.

High levels of customer service with strong communication skills.
Ability to adapt to changing situations and manage workload efficiently.

Serve customers efficiently and keep the store clean and stocked.
Engage with customers to understand needs and deliver remarkable service.

Customer Service

Attention to Detail

Communication Skills

Adaptability

Digital Capability

Digital Tools

All the details

Customer Assistant Foods Ulverston

Work Pattern

Week 1
Monday 16-22
Wednesday 16-22
Friday 16-22
Saturday 16-22

Week 2
Monday 16-22
Tuesday 16-22
Wednesday 16-22
Thursday 16-22

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points.
Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services.

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

High levels of customer service.
Committed to delivering excellent work with great attention to detail.
Open to and acts upon feedback, asking for this regularly.
Takes accountability for planning and managing own workload efficiently.
Strong communication skills.
Adaptable to changing situations.
Builds positive relationships by being a good listener.
Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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