Control Manager - Strategic Testing - Vice President

J.P. Morgan; London; On-site; GBP 60,000 - 120,000

Job description

Are you ready to be part of a team that champions a robust control environment at one of the world's most innovative banks? If you are a proactive and passionate professional in Controls Management, who is techno-functional and wants to drive transformation within controls space, this opportunity is for you. Our Client Onboarding & Documentation (COD) team is committed to maintaining a strong control environment for Wholesale Know Your Customer (KYC) Operations and Digital Document Services (DDS).

As a Control Manger - Strategic Testing - Vice President in Client Onboarding & Documentation (COD) team, you will drive the global Client Onboarding & Documentation Controls agenda, focusing on risk identification, monitoring, and compliance. You will leverage the Firm-wide CORE framework as part of the Risk Oversight & Governance team. Your network will span global Digital Document Services (DDS), Corporate Compliance, Controls, Internal Audit, and cross-line of business Control and Operations partners. Your key responsibilities will include maintaining the Risk Assessment Structure, conducting Control Evaluations, performing data analysis, preparing and presenting governance insights, and developing expertise in Common Controls. The COD team is experiencing significant transformation with the implementation of numerous AI/ML initiatives, including Generative AI projects. As a Controls Manager - consequently, you will ensure these projects align with firmwide standards. You will serve as a key advisor and partner to the business and other stakeholders from a controls perspective. Additionally, you will be responsible for driving transformation projects within the controls domain, developing AI-driven solutions to address control challenges, and collaborating with the AI team to implement them.

Job responsibilities

• Cultivate a deep understanding of Client Onboarding & Documentation, Digital Document Services, Wholesale KYC operations, and related control policies, procedures, and systems.
• Lead proactive process reviews to identify emerging risks and collaborate with CO&D controls functions to address issues effectively.
• Drive AI-based solutions for control issues and liaise with broader controls team, operations and compliance stakeholders, and AI technology team to deliver solutions.
• Provide governance on AI-based projects driven by business to ensure they are aligned with firmwide standards; harness data and cutting-edge technology tools like Alteryx, Python, and UI Path to conduct comprehensive automated and data-driven testing.
• Uphold CORE Standards, Risk Assessment Structures, and Program deliverables.
• Provide strategic advice on key risks and control appropriateness, ensuring timely identification of significant risks and issues in a dynamic business and regulatory landscape.
• Conduct root cause analysis and partner with Operations and Controls teams to implement corrective actions and best practices; collaborate with stakeholders to evaluate and enhance the business’s risk and control environment, identifying gaps and determining root causes of control breaks.
• Ensure controls are well-designed and effective, fostering a proactive risk and control culture with proven evaluation strategies and change management.
• Analyze program-related data (e.g., KRI/KPI) and develop ad-hoc reports to support Controls-related programs and strategies.
• Partner with colleagues across the firm, including business, operations management, legal, compliance, risk, audit, regulators, and technology control functions, to deliver consistent and rigorous operational risk practices and Control programs.
• Conduct action plan validation testing and support Quality Assurance and CORE testing to achieve control program objectives.

Required qualifications, capabilities, and skills

• Extensive experience in risk management, controls, or related fields
• Exceptional communication and interpersonal skills to build relationships across regions and organizational levels.
• Bachelor’s degree or equivalent experience.
• Experience in financial services, focusing on controls, operations, audit, quality assurance, risk management, or compliance.
• Creative problem solving, innovation skills and understanding of AI tools to come up with strategic solutions for control issues.
• Strong critical thinking, attention to detail, and problem-solving skills, with a proactive approach to driving change; self-motivated and capable of thriving in a fast-paced, results-driven environment.
• Proven ability to manage relationships and influence stakeholders effectively.
• Experience in evaluating end-to-end processes to identify operational risks and assess control adequacy.
• Excellent verbal and written communication skills, with the ability to present complex issues to senior management persuasively.
• Proficiency in Microsoft Office (Outlook/Word/Excel/PowerPoint), with advanced Excel skills; familiarity with Intelligent Automation tools such as Alteryx, Python Tableau, Instabase, Pega, and UI Path.
• Adaptability to shifting priorities and the ability to manage competing priorities effectively.