Continuous Improvement and European Lead

Radius; Crewe; On-site; GBP 30,000 - 50,000

Job description

Job Advert

Continuous Improvement and European Lead

Following a recent change of division within Radius, we have an opportunity for a Continuous Improvement and EU Network Lead within the Site Network department of the Fuel division. The successful candidate will be responsible for the site set-up processes for our Fuel network in Europe, ensuring the business's existing site data warehouse and all internal and external platforms are accurate. High communication standards are imperative with internal departments and external partners, as onboarding new site partners requires the involvement of site owners, third-party bureaus and internal stakeholders, including the Commercial Director - Europe.

The successful candidate must coordinate network infrastructure projects and continue challenging existing processes by seeking to refine and automate the onboarding and maintenance of our site network data.

We are looking for candidates who will thrive in a supportive team in an environment with a thirst for improvement. Proficient in Microsoft Excel, with a minimum user-level knowledge of Outlook, Teams, Word and PowerPoint, is a necessity; an intermediate to advanced level is highly advantageous.

Key Tasks

• Project manage new site partner acceptance.
• Review and correct European sites with incorrect data flows, ensuring timely invoicing.
• Identify, understand and remove duplication of data, streamlining the ongoing process ensuring accurate customer invoicing.
• Understand and remove or add mitigation to reduce the chance of issues occurring again.
• Liaise with internal teams to leverage their knowledge and improve the customer experience.
• Work with IT to deliver projects within the site commercial area in Europe, Asia and UK.
• Liaise with in-country teams to be a single point of contact to coordinate customer query resolutions.
• Liaise with network partners and operators to resolve issues, escalating where necessary.
• Support the EV expansion by ensuring site record stability is in place for invoicing purposes.

Key Skills/Attributes

• Organised.
• Proactive.
• Able to work to deadlines.
• Able to work independently and as part of a team.
• Good level of Excel knowledge.
• Analytical.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• An accessible and approachable Exco.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team.

Department

Customer Service & Operations

Contract type

Permanent

Hours

Monday to Friday - 08:30 - 17:00

Salary

Competitive - Available on request