Continuous Improvement and European Lead

Continuous Improvement and European Lead

• Full-time
• Department: Customer Service & Operations

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Following a recent change of division within Radius, we have an opportunity for a Continuous Improvement and EU Network Lead within the Site Network department of the Fuel division. The successful candidate will be responsible for the site set-up processes for our Fuel network in Europe, ensuring the business's existing site data warehouse and all internal and external platforms are accurate. High communication standards are imperative with internal departments and external partners, as onboarding new site partners requires the involvement of site owners, third-party bureaus and internal stakeholders, including the Commercial Director - Europe.

The successful candidate must coordinate network infrastructure projects and continue challenging existing processes by seeking to refine and automate the onboarding and maintenance of our site network data.

We are looking for candidates who will thrive in a supportive team in an environment with a thirst for improvement. Proficient in Microsoft Excel, with a minimum user-level knowledge of Outlook, Teams, Word and PowerPoint, is a necessity; an intermediate to advanced level is highly advantageous.

Key Tasks:

• Project manage new site partner acceptance.
• Review and correct European sites with incorrect data flows, ensuring timely invoicing.
• Identify, understand and remove duplication of data, streamlining the ongoing process ensuring accurate customer invoicing.
• Understand and remove or add mitigation to reduce the chance of issues occurring again.
• Liaise with internal teams to leverage their knowledge and improve the customer experience.
• Work with IT to deliver projects within the site commercial area in Europe, Asia and UK.
• Liaise with in-country teams to be a single point of contact to coordinate customer query resolutions.
• Liaise with network partners and operators to resolve issues, escalating where necessary.
• Support the EV expansion by ensuring site record stability is in place for invoicing purposes.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• An accessible and approachable Exco.

And of course, you will be compensated competitively, with a good range of core benefits.

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius talent team.