Commercial Operations Manager

The Royal Veterinary College, University of London; London; On-site; GBP 34,000 - 40,000

Job description

Interview Date: Monday 28 April 2025

Drive Commercial Success, Elevate Student Life!

Are you a strategic, results-driven leader with a passion for delivering exceptional commercial services? Do you thrive on developing innovative revenue streams, financial oversight, and leading high-performing teams? If so, we want YOU to be our next Commercial Operations Manager at the Royal Veterinary College Students’ Union (RVC SU)!

In this dynamic role, you will lead and expand the Union’s commercial operations, ensuring financial sustainability, compliance, and outstanding service quality. Your strategic vision, leadership, and business acumen will be key to enhancing the student experience and driving long-term growth.

What You’ll Be Doing:

As the Commercial Operations Manager, you will:

1. Oversee and enhance the daily operations of The Haxby and The Buttery bars, ensuring exceptional service, efficiency, and compliance.
2. Develop and implement innovative revenue-generating strategies to expand commercial income.
3. Manage budgets and financial performance, ensuring profitability and cost-effectiveness.
4. Lead, train, and develop teams, fostering a culture of excellence, collaboration, and innovation.
5. Ensure compliance with licensing laws, health and safety regulations, and GDPR requirements.
6. Collaborate with key stakeholders, ensuring commercial services align with student needs and Union priorities.
7. Explore new business opportunities, driving continuous improvement and expansion of SU services.

What We’re Looking For:

Essential:

1. Degree-level education or equivalent professional experience in commercial/business management.
2. Proven experience in managing commercial operations with a strong financial oversight track record.
3. Demonstrated ability to develop revenue streams and achieve financial targets.
4. Strong leadership, communication, and organisational skills, with the ability to inspire teams.
5. Proficiency in IT systems, including Microsoft Office and POS systems.

Desirable:

1. Experience in a Students’ Union or student-focused environment.
2. Knowledge of licensing laws, health and safety regulations, and ethical business practices.
3. A Personal License for alcohol sales (or willingness to obtain upon appointment).

Why Join Us?

1. Make a tangible impact on the student experience at the Royal Veterinary College.
2. Lead and develop innovative commercial initiatives in a vibrant and supportive environment.
3. Enjoy a competitive salary and benefits package, plus opportunities for professional growth.

If you’re ready to drive commercial success, lead a dynamic team, and enhance student life, apply today!

Further details: Job Description | Person Specification | Conditions of Employment

We reserve the right to close this vacancy early if we receive sufficient applications.

Salary: £34,824 to £39,969 per annum including London Weighting