AV Operations Manager

AV Operations Manager

London, UK

£35,000 to £38,000 (dependent on experience)

Your perspective:

• Private Healthcare
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Your area of responsibility:

• Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
• Along with the technicians, prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.
• Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, and arrange meetings where necessary to establish their requirements.
• Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualize the possibilities for a particular room.
• Maximize sales potential by up-selling services at every opportunity with the view of increasing turnover, e.g., production, video editing, etc.
• Participate in capture rate discussions and suggest ways to capture lost business.
• Monitor sales files to review upcoming groups and ensure that sales processes are followed.
• Foster good relations with all sales team members to maximize new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads.
• Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business and gain feedback on performance to improve service.
• Ensure all areas of responsibility are within budget parameters and negotiate preferential rates. Utilize all in-house services before outsourcing, i.e., crew & equipment. Be aware of turnover targets and actively strive to increase revenue.
• In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue to increase awareness and build exposure.
• Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage.
• Cultivate good relations with all hotel/venue staff, i.e., sales team, banqueting team, and front of house.
• Create development plans with hotel teams to improve service levels. Address and provide solutions for concerns or complaints communicated by the hotel or customers.
• Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse.
• Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
• Create and standardize information systems whereby the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
• Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e., utilize Event Producers on a consultancy basis as required.
• Build long-term customer loyalty by converting one-off hotel corporate clients' events to established client accounts.
• Monitor competitor activity of production companies using the hotel and where possible approach clients with the view of targeting for future activity.
• Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline.
• Ensure good use of technician’s time by managing shift basis effectively and offering this resource to sister hotels.

What you bring with you:

• High School Diploma, Mathematics and English GCSE or equivalent is preferred.
• Strong AV/live events experience would be preferred.
• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Our promise to you:

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.