Commercial Account Handler

Lawes Consulting Group; Worcester; On-site; GBP 60,000 - 80,000

Job description

Job Description

Job Title: Commercial Account Handler

Location: Worcester

Full/Part Time: Full Time

Salary Circa: £35,000

Insurance Industry Sectors: Commercial, Broker, Insurance, Property, Casualty

The Role:

• To provide professional advice and service to all clients.
• Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly.
• To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service.

Responsibilities:

• Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients.
• Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
• Responsible for the review and action required on policy and client information.
• Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary.
• Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities.
• Build and continuously enhance relationships with company's panel of insurers and maintain a profile within the insurance market.
• Proactively work with colleagues across the business to identify and maximise opportunities for growth.
• Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition.
• Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business.
• Review the adequacy of covers and suitability of the terms being offered to clients.
• Liaise with relevant departments, to ensure all queries are resolved quickly and efficiently.

Experience:

Essential:

• Minimum 5 GCSE, Grades A-C including English and Maths.
• Experience of working within the UK insurance market and a good understanding of the role of regulation and compliance.
• Experience of General Commercial classes of business.
• Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.
• Previously worked within a team servicing both clients and colleagues whilst also possessing excellent negotiating skills.
• Organised with good time management skills working to agreed priorities.
• Good communication skills to effectively liaise with internal colleagues.
• Computer literate with good experience of using MS Office Suite.