Clinical Support Worker

Nottingham CityCare Partnership; Nottingham; On-site; GBP 20,000 - 30,000

Job description

Job Summary

An exciting opportunity has arisen for a part-time Band 3 Clinical Support Worker in the Community Diabetes Service. The candidate will be working within a multidisciplinary team and embedded within a successful, well-established diabetes service. The person will be working closely with both community and secondary care diabetes specialist colleagues to deliver a high quality of care to people of Nottingham City living with Type 1 and Type 2 diabetes; this role is a pivotal part of the success of the team.

The successful candidate will be a motivated and enthusiastic individual with proven, well-developed care delivery skills whilst also showing empathy and understanding of the challenges of self-managing a long-term health condition. Experience of working in a caring environment in a hospital or community setting would be essential for this role.

Based at Sherwood Rise Health Centre but will need to travel to other Nottingham City locations to deliver clinics, we are looking to recruit on a part-time, permanent contract. Working days to be agreed with the successful applicant.

Main duties of the job

The appointed support worker will work using their own initiative with the support of the wider multidisciplinary team.

You will undertake clinics, review foot care, phlebotomy, observations and provide basic diabetes advice to patients.

You will need to demonstrate sound clinical, interpersonal and communication skills and must be able to prioritise tasks and manage time effectively.

About Us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value-driven, people business with a passion for excellence. Our vision and social purpose is to make a difference every day to the health & wellbeing of our communities, and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care.

CityCare values the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.

Job Description

Job Purpose

To work with the multi-disciplinary diabetes team to support implementation of person-centred care for people with diabetes in Nottingham City.

To deliver clinics and undertake home visits with the aim of gathering information and carrying out assessments that support specialist team members to conduct consultations based on recently acquired clinical information and test results.

• The post holder will receive regular supervision from an appropriate member of the team.
• To carry out foot checks and venepuncture as part of diabetes annual review (nine care processes).
• To educate clients and their carers, under the guidance of a qualified member of staff in the safe and correct use of blood glucose testing equipment/continuous glucose monitoring sensor.
• To work in a variety of settings that may include clients' own homes and care homes.
• To ensure effective communication and exchange of information with clients/carers through direct contact, written communication and telephone contact.
• To liaise with multi-professional teams and other agencies to promote good outcomes for clients.
• To adapt the approach used to take account of clients/carers individual circumstances and to feedback to relevant clinician. These may involve complex, unpredictable and difficult situations e.g. challenging behaviours, family dynamics or mental health needs.
• To feedback any concerns relating to the needs of patients/carers to the relevant clinical staff.
• To write and maintain accurate and comprehensive records in line with City Care Policy and procedures.
• To comply with health and safety requirements and to maintain and adhere to the organisations policies and procedures.
• To undertake administrative, clerical and housekeeping duties to promote good practice and organisation within the team.
• To ensure effective use of time and organisational skills to maintain a range of activities this may require flexibility at short notice.
• To maintain appropriate statistical returns in line with CityCare and Legal requirements. This will involve data entry and storage in paper and/or computer format.
• To actively contribute to the promotion and marketing of the service.

Dimensions

• This post has no budgetary responsibility; however, the post holder is responsible for demonstrating cost consciousness.
• You will be required to work across different bases and community settings which may include clients' own homes, residential or nursing homes.
• Work from a Systm0ne ledger planning clinic workload up to 3 months in advance with support from service coordinator.
• You will be required to complete all essential training in accordance with CityCare policy and procedures plus any other identified training.

Key Responsibilities

Clinical

• To undertake annual review assessments based on a defined Year of Care programme template:
• Independently in consultation with a senior member of the team.
• Alongside a clinician when necessary.
• To use communication skills sensitively to gather information on lifestyle choices.
• To use effective communication skills and gain co-operation with treatment where there may be significant barriers to understanding or ability to co-operate with treatment.
• To discuss case management with other clinicians and provide advice and support to members of the team where appropriate.
• To communicate effectively with other clinicians and teams to enable smooth patient journey within the system.
• To establish and maintain effective channels of communication throughout the integrated team.
• To liaise with relevant secondary and primary care staff in order to ensure that the holistic needs of the service users are met.
• To be based within the community whilst maintaining close links and regular communication with the secondary care team.
• To plan and prioritise own workload.
• To assist with induction of new staff.
• To attend organised training sessions and complete all relevant competences within agreed time frames.
• To be involved in appraisal systems, clinical supervision, and be active in identifying aims and objectives for personal development in line with City care Policy.
• To keep an up-to-date CPD portfolio.
• To assist in the training and development of others (new members of staff, students and visitors to the service).
• To keep up to date in basic IT skills in line with the data collection records.
• To participate in appropriate in-service training and individual learning with specific and measurable outcomes.
• To undertake any other duties that may be reasonably required by clinicians.

Person Specification

Experience Essential

• Experience of working in a health or social care setting. This could include substantial voluntary work or work in a related field e.g. housing.
• Experience of record keeping.

Desirable

• Experience of working with adults with diabetes.
• Experience of multidisciplinary team working.
• Experience managing own work in a team setting.

Knowledge and Skills Essential

• Basic understanding of health care in the community.
• Basic understanding of the role of community care.
• Aware of long-term conditions and promoting independence and self-care.
• Understanding of and commitment to supporting equality and valuing diversity.
• Understanding of Health and Safety.
• Good written and verbal communication skills.
• Good interpersonal skills.
• Ability to prioritise and plan workload.
• Ability to contribute to team working.
• Ability to work autonomously and demonstrate initiative.
• Good IT skills.
• Ability to remain calm under pressure.

Desirable

• Ability to undertake clinical annual review tasks independently.
• Ability to work in partnership with patients/service users and carers.
• Ability to manage caseload independently.

Special Requirements Essential

• Agreeable to engage in unsocial hours if required by service needs.
• Full UK driving licence access to own car and the ability to travel between locations.
• Ability to be flexible over hours worked within contracted hours to meet the needs of the service.

Qualifications Essential

• Completion of a basic education in reading, writing and numeracy.
• NVQ level II in Health or Social Care or equivalent.

Desirable

• NVQ level 3 (Care or Health) or equivalent competency framework.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Sherwood Rise Health Centre
Nottingham Road
Nottingham
NG7 7AD

Employer's website

https://www.nottinghamcitycare.nhs.uk/