Clerical Officer/Typist

NHS; Leeds; On-site; GBP 20,000 - 30,000

Job description

An exciting opportunity has become available to join the Dermatology Administration Team based at Chapel Allerton Hospital as a clerical officer/typist.

You will be working in a busy clinical department, performing a variety of administration tasks, which will include working with other members of the admin team and service managers to book patient appointments appropriately and ensure all patient access targets are met. You will need to demonstrate excellent organizational skills, be able to work independently, also as part of a team and have excellent communication skills. The ability to liaise with patients, clinical and administration staff within the department and across the organization is also integral to the role.

Previous experience of working within hospital administration would be desirable but not essential.

This role is a part-time 30 hours per week Monday to Friday (09:30 - 16:00 or 10:00 - 16:30).

Main duties of the job

1. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents, answering phone calls from patients and staff.
2. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner.
3. Check/enter patient and/or other details on the Patient Administration and other Systems.

About us

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnership's ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job responsibilities

1. To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.
2. To promptly process patient and/or other correspondence, documentation, letters, reports etc.
3. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents.
4. To greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff.
5. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate.
6. Check/enter patient and/or other details on the Patient Administration and other Systems.
7. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient case notes.
8. Prepare documentation for processing, including inputting, photocopying or scanning.

Person Specification

Skills & behaviours

• Flexible approach to duties and working practices
• Able to work as part of a multidisciplinary team
• Effectively communicate with patients and team members

Qualifications

• Education to GCSE grade C standard, or equivalent, or the ability to pass the Trust's Basic Literacy and Numeracy Test level 2
• Audio typing/Word Processing Skills (RSA II) or equivalent experience
• A range of Patient Administration and other Systems.

Experience

• Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
• Previous experience in an office environment
• Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training) Excellent customer care skills
• Be aware of, and demonstrate commitment to the Trust's departmental policies and procedures
• Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved.

Additional Requirements

• Good interpersonal skills
• Standard keyboard skills
• Able to work on own initiative within agreed guidelines
• Team Working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.