Claims Adjuster - Energy

XL CATLIN; London; On-site; GBP 40,000 - 60,000

Job description

Job Description - Claims Adjuster - Energy (12001628D20241212)

Job Number:

Claims Adjuster - Energy (12001628D20241212)

DISCOVER your opportunity

London, UK

At AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development.

As a Claims Adjuster, you will play a critical role in the Energy Claims team by managing and resolving claims for our customers. You will work closely with your manager and fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader, underwriting team, brokers, clients, and experts on assigned accounts, taking ownership of critical issues relating to claims management.

Essential Responsibilities:

1. Managing a mixed portfolio of Energy claims (Upstream, Downstream, Liability) up to a pre-determined authority level. Pro-active engagement with all stakeholders to resolve claims promptly and fairly.
2. Strict adherence to the Global Claims Handling Practices.
3. Demonstrating AXA XL behaviours and values.
4. Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
5. Developing and maintaining excellent relationships with Underwriters, Actuaries, and other departments as required.
6. Ensuring communications, new claims, and notifications are dealt with in a timely manner, identifying and reporting trends to relevant stakeholders.
7. Providing superior customer service to policyholders and brokers, maintaining and developing client relationships.
8. Instructing and managing surveyors, loss adjusters, lawyers, and experts in connection with day-to-day claims handling.

You will report to the Energy Claims Manager.

Required Skills and Abilities:

1. Preferably Energy or similar claims handling experience.
2. ECF experience is an advantage.
3. Extremely motivated and able to work as part of a team and individually in a fast-moving environment.
4. Excellent attention to detail, accuracy, and ability to analyze claims data.
5. Excellent written, verbal communication, and negotiation skills.
6. Highly organized with the ability to prioritize workload and meet tight deadlines.
7. Understanding of legal and regulatory requirements relevant to the business area.
8. Demonstrates a passion for customer service, remaining calm under pressure.
9. A creative thinker who identifies development opportunities and is committed to continuous improvement.
10. Enthusiastic and adaptable to change and new challenges.
11. Trustworthy, accountable, and reliable.
12. Positively responds to feedback and actively participates in team development.
13. Demonstrates confidence when challenging existing practices.
14. Displays positive and inclusive behaviours to ensure everyone feels valued and respected.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and some inspirational individuals, we reinvent re/insurance by combining a comprehensive capital platform, data-driven insights, leading technology, and the best talent.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, marital status, religion, disability, or any other protected characteristic.

AXA XL is an Equal Opportunity Employer.

Location

Location: GB-GB-London

Work Locations

GB London 20 Gracechurch Street London EC3V 0BG

Job Field

Claims

Schedule

Full-time

Job Type

Standard