Case Progression Officer

Devon and Cornwall Police; Exeter; On-site; GBP 26,000 - 29,000

Job description

Salary: £26,106 rising to £28,653 per annum + Excellent Benefits including Government Pension

Location: Exeter

Closing Date: 24/03/2025, Midday

Hours per week: This role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.

Case Progression Officer

Are you detail-oriented, organised, and interested in working within the Criminal Justice System (CJS)?

As a Case Progression Officer, you will play a key role in supporting the provision of accurate, timely and high-quality case files to the Crown Prosecution Service (CPS). The role involves providing advice and guidance about case file content and the input and transfer of information between record management systems. You will be a key point of contact between investigating officers and the CPS, helping to ensure cases progress efficiently through the CJS. At times, the environment can be fast-paced, requiring you to balance multiple priorities while maintaining a victim-focused approach and delivering high-quality service.

What you’ll do:

1. Work closely with investigating officers to ensure timely and accurate file submissions.
2. Offer guidance and advice to help ensure case files meet the required content and standards.
3. Identify any issues or gaps in case files, helping to improve quality and efficiency in the progression of a case file.
4. Using a records management system, you will prepare, review and transfer case files to the CPS, adhering to set criteria and service level agreements.
5. Act as a key point of contact between individuals, teams, and agencies, applying your knowledge of relevant policy and legislation.

What we’re looking for:

1. Strong administrative and organisational skills with attention to detail.
2. Ability to manage multiple cases in a sometimes fast-paced environment.
3. Strong problem-solving and decision-making skills.
4. Experience using computer systems to update and exchange information.
5. Ability to work independently while collaborating effectively with others.
6. Excellent communication skills to provide guidance and liaise with key stakeholders.

Want to know more about this role?

Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile.

For a conversation regarding the role, once you have viewed the full details on our website, please contact:

Hiring Line Manager: Louisa Joslin

Email Address: [e-mail]

PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.

What you get if you join us:

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part-time workers).
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job-related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.