Care Home Operations Manager - North

NHS; Greenock; On-site; GBP 40,000 - 70,000

Job description

As a Nursing Home Operations Manager at Barchester covering the North Division, you will travel across and support your patch to help deliver high standards of care, as well as provide inspirational leadership to the home teams. You will be responsible for supporting care homes that need additional support in delivering excellent care or where there is a General Manager vacancy. You will work alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans to ensure residents' needs are met.

Main duties of the job

In this role, you will be responsible for investigating formal complaints, collaborating with external healthcare professionals to resolve concerns, and promoting policies within the care homes. You will also be committed to getting the teams to the best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays.

About us

Barchester Healthcare is a leading provider of residential care, nursing care, and dementia care in the UK. They operate over 200 care homes across England, Scotland, and Wales, employing over 17,000 people. Barchester is committed to providing high-quality, personalized care to their residents and supporting their staff to deliver excellent care.

Job responsibilities

As a Nursing Home Operations Manager at Barchester covering our North Division, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our residents' needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.

This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:

1. Generous starting salary
2. £7,500 annual car allowance
3. All mileage and expenses paid
4. 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
5. Up to 8% employers pension contribution
6. Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral
7. Access to a wide range of retail and leisure discounts at big brands and supermarkets
8. Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
9. Confidential and free access to counselling and legal services

Required experience and qualifications:

• Passionate about providing high-quality care and improving the lives of residents
• Registered Nurse (RN) qualification or equivalent professional experience
• Significant experience in a senior operational/leadership role in a care home setting
• Turnaround home management experience
• Significant experience in managing budgets, financial planning, and cost control
• Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
• Strong track record of improving care quality and driving operational efficiencies
• Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
• Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
• Full UK driving licence, with the ability to travel regularly and stay away from home

Role and responsibilities:

• Take on General Manager responsibilities and become a CQC Registered Manager if needed
• Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
• With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
• Manage all sales enquiries and proactively promote the home in the local community
• Build a culture of robust performance management
• Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
• Demonstrate determination to deliver quality care
• Build close and trusting relationships with residents and their loved ones

This is a demanding but rewarding national role that could see you based anywhere across Scotland. You must be prepared to travel long distances with regular periods of time away from home.

Person Specification

Qualifications

• You will need to be a Registered Nurse (RN) or have equivalent professional experience, along with significant experience in a senior operational/leadership role in a care home setting. You should also have experience in managing budgets, financial planning, and cost control, as well as a strong understanding of CQC guidelines and other relevant regulations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience, salary expectations will be discussed at interview stage.