Brand Homes People Operations Support Lead

Cloud Online Recruitment; City of Edinburgh, Broxburn, Falkirk; On-site; GBP 30,000 - 60,000

Job description

319 - Brand Homes People Operations Support Lead

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Posted: 27/03/2025 17:22 Salary: DOE Location: Edinburgh Gin Level: Management Deadline: 01/01/9999 23:59 Hours: 37.50 Benefits: Benefits Job Type: Fixed Term

***All applications for this role should be submitted directly to our agency partner, Total Recruitment Group, via an email to [e-mail] ***

Are you a highly experienced and engaging people operations manager with a solid understanding of best practice people management who can provide effective coaching and mentoring on the practical application of these principles within a fast-paced and dynamic environment? If so, this could be the perfect opportunity for you…

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Our Opportunity…

Given the investment in Brand Homes, we have significantly grown our teams over a short period of time and our Brand Homes now account for c. 60% of our overall headcount within IMD. To provide further support as we continue to evolve and move on from the period of opening our new sites into operational business as usual, we now have a unique opportunity and are looking for a highly experienced and engaging People Operations Support Lead to join our team on a fixed term basis (c. 9 months).

Reporting to our Brand Homes Director, our People Operations Support Lead will work in partnership with our 3x Brand Homes Managers and HR Business Partner to share knowledge, best practice and provide coaching and mentoring to our people managers on the management of people. They will do so using their significant breadth and depth of operational focused people management experience, using the practical application of best practice people management skills and techniques. Support, guidance, nurturing and upskilling will ensure that a pragmatic, culturally aligned and commercially sensitive approach is adopted consistently across the Brand Homes business area, which is a complex, high energy, fast paced and dynamic operational environment.

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Who We Are Looking For…

For this role we are looking for a highly experienced, engaging and passionate people operations manager who has worked with large and dynamic teams within a fast-paced and complex operational environment. An effective communicator with good interpersonal skills who is able to build strong relationships and rapport. Someone with strong operational commercial acumen and a pragmatic approach to people management.

The successful candidate will have expertise in effective coaching and mentoring and embodies our core values, helping to support and nurture our culture of kindness, caring and respect. We need someone who understands operational excellence and can share their knowledge and insight to help us to continually improve and refine our people operational management processes.

This role will provide support across our Brand Homes sites, however, given the complex and evolving nature of our Edinburgh Gin Brand Home, we primarily see this role being based across our Edinburgh and Broxburn (head office) sites, with as required presence at our Glengoyne (Dumgoyne, North Glasgow). We are therefore looking for candidates who live within a commutable distance and who have a full driving license with access to their own transport.

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Next Steps…

For this particular opportunity, we are working with our agency partner, Total Recruitment Group, who are managing all applications on our behalf, please therefore do not apply directly via our website.

To be considered for this role, please instead submit your application via email directly to [e-mail] attaching a copy of your CV and tailored cover letter which clearly outlines why your skills and previous experiences are a perfect fit for what we’re looking for.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

**No Agency Contact**

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘ Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

JOB PROFILE

Job Title

Brand Homes People Operations Support Lead (Fixed Term)

Department

Brand Homes

Function

Sales & Brand

Direct Reports / Reporting Lines

Reports directly to the Brand Homes Director with dotted line to HR Business Partner (Distilleries) and 3 x Brand Homes Manager (Edinburgh Gin / Glengoyne / Rosebank)

No Direct Reports

ROLE SUMMARY

Our Brand Homes team are the public face of Edinburgh Gin, Rosebank, Glengoyne and Ian Macleod Distillers (IMD), bringing our world class processes and spirits to life through a variety of highly engaging experiences, communicating the essence of the brand in a way that fundamentally delights consumers, inspiring long-term brand devotion.

As we have continued to invest significantly in our Brand Homes with the opening of two brand-new Distilleries within the past year, our teams have grown immensely over a short period of time and now account for c. 60% of our overall headcount within IMD.

Our people are one of our biggest assets and are highly valued. As we move on from the period of opening our new sites, into operational business as usual, our new role of People Operations Support Lead will provide additional support to our three Brand Homes Managers whilst working in close partnership with our HR Business Partner (HRBP), to share knowledge, best practice and provide coaching and mentoring to our people managers on the management of people. They will do so using their significant breadth and depth of operational focussed people management experience, using the practical application of best practice people management skills and techniques. Support, guidance, nurturing and upskilling will ensure that a pragmatic, culturally aligned and commercially sensitive approach is adopted consistently across the brand homes business area, which is a complex, high energy, fast paced and dynamic operational environment.

This is a site based standalone role which will initially prioritise a focus on our Edinburgh Gin Distillery due to the complex and evolving nature of this site, with additional wider support to our Glengoyne and Rosebank Distilleries. The role will therefore be primarily based across our Edinburgh and head office (Broxburn) locations, with as required presence at our Dumgoyne (North Glasgow) and Falkirk sites.

ROLE DESCRIPTION

Responsibilities

Key Day to Day Activities

Coaching, Mentoring & Training (80%)

• Be a key resource for our Brand Homes Managers to help develop the skills, and techniques of our people managers in leading and inspiring their teams for success.
• Supported by the HRBP and in conjunction with the Brand Homes Manager, provide upskilling, coaching and mentoring to people managers, taking a pragmatic and practical approach to managing core people management issues and activities within a busy operational environment across ER, recruitment & selection, engagement, and training & development.
• Support the Brand Homes Manager to nurture a commercial culture of kindness and respect, whilst taking a firm but fair and consistent approach to managing people, in a commercially sensitive way, all the while ensuring revenue and costs are prioritised.
• Support the HRBP by providing the significant insight and operational lens on the development and delivery of an in-house core people management training programme, helping to further embed classroom learning and ongoing pragmatic best practice in the day to day operational environment through effective coaching and mentoring.
• Support the HRBP on developing and improving the support guides for managers of people with strong operational and commercial perspectives
• Provide the Brand Homes Director, Brand Homes Manager and HRBP with additional insight on any skills and/or support gaps from an operational people management perspective which would further enable our people managers to be the best they can be, leading highly engaged and inspired teams.
• Support the Brand Homes Manager to embed a culture that demonstrates curiosity, accountability and proactiveness in relation to people management and operational best practice.
• Variety is a core value which translates into and through our operational people plans, so by helping upskill managers with additional skills on how to effectively manage difficult and sometimes complex ER and performance issues, ensure managers remain accountable for their own teams through relevant and value add commercial, performance and operational metrics.

People Operational Excellence (10%)

• Work with the Brand Homes Director, Brand Homes Managers, HRBP and Resource Planning & Insights Manager, to help refine our operational people metrics and reporting.
• Work with the Brand Homes Managers and Resource Planning & Insights Manager, offering further advice on best practice scheduling and deployment of staff for operational efficiencies.
• Support the Brand Homes Director, Brand Homes Manager and HRBP to define and embed a set of culturally aligned and relevant KPI’s in specific relation to operational people activities, which helps contribute to overall operational excellence.

Other Projects (10%)

• As the role embeds and as requested by the Brand Homes Director, provide support on wider Brand Homes projects linked purely to people management and operational excellence tasks and activities.

PERSON PROFILE

Skills

Essential

Desirable

• Direct experience leading large and diverse teams within a fast-paced and agile environment.
• Experience of managing complex people operational management issues
• Experienced in effective coaching and mentoring of people managers.
• Previous experience supporting the development and delivery of operational focussed people management related training and upskilling.
• A highly commercial and pragmatic individual who is fluid and flexible in their approach to people management without having reliance on bureaucracy or overly prescriptive/process heavy approaches.
• Strong and effective communicator with interpersonal skills.
• The ability to build strong and effective relationships.
• Strong operational business acumen and solid commerciality.
• A positive change advocate.
• A kind, and firm but fair approach to managing people
• A deep and broad level of understanding, combined with significant practical experience with designing and refining operational people management metrics
• Ability to think and act independently, and be a thought leader and expert across all facets of operational people management
• Demonstrable experience of commercially focussed continuous improvements strategies and plans across measures such as absence, attrition, engagement and performance
• Ability to roll up sleeves and work in the detail with managers of people, to make positive progress across the end to end operational environment
• Previous experience balancing different priorities in dynamic and fast paced environments, and in handling complex employment matters

X

• Previous experience with annualised hours in terms of operational management, scheduling, planning, forecasting and continuous improvement of these types of annualised patterns
• Previous experience in a fast paced, complex, high volume, dynamic and people focussed operational industry (e.g. hospitality, tourism, retail, outsourcing, contact centre or FMCG environment).

X

Professional Qualifications

Essential

Desirable

• People management related qualifications

X

• Full UK driving license and access to own transport

X

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