Care Home Admin

Gold Care Homes; Hatfield; On-site; GBP 24,000 - 28,000

Job description

About Our Home:

Nestled in the heart of Hatfield, the Hatfield Nursing Home is a tapestry of memories, comfort, and vibrant living. With 118 en-suite rooms, our residents find joy in the nostalgic notes of our retro sweet shop, the lively buzz of our pub, and the tranquility of our landscaped garden. Whether it’s a movie night, a dance class, or simply a moment of reflection in our wheelchair-friendly garden, Hatfield Nursing Home crafts a world where every resident feels cherished. Here, personalized care meets the joys of community, creating a home where every day is a celebration of life.

What You Will Be Doing:

• General reception duties, taking calls, transferring to departments, greeting visitors.
• Duties will include general correspondence, telephone enquiries, preparation of timesheets, and submission of summaries relating to payroll, record keeping, and taking minutes of meetings.
• Provide accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times.
• Support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management and coordinating meetings.
• Coordinate the duty rota and liaise with Bank and Agency staff when required.
• Sort and distribute mail accordingly throughout the Home.
• Support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
• Keep accurate records of all relevant residents’ documentation, including financial contracts, monthly invoice requests, payments, pocket money cash records, and sundry invoices.
• Provide all financial invoicing and information to clients (or next of kin), including sundry invoices, and liaise where necessary to resolve queries and corrections, following up on any unpaid invoices.
• Maintain records of client admissions, hospitalizations, and discharges to ensure correct charges are invoiced.
• Process Social Services Assessment forms, invoice, and liaise with the Social Services’ Finance department, chasing late payments.
• Provide a monthly summary of invoices issued and payments received to Head Office; all management information to be supplied to the line manager monthly.
• Prepare and submit data relating to petty cash and wages totals monthly.
• Match supplier invoices/delivery notes and obtain authorization to pay prior to submission to Head Office for payment; liaise with suppliers on queries and refer to the home manager where problems exist.
• Provide an efficient telephone and reception service to the general public and relatives/visitors to the home.
• Attend training courses and sessions as required.
• Maintain client, staff, and business confidentiality at all times.
• Prepare and maintain stationary orders, stock, and records.
• Answer the telephone, record accurate messages, respond positively to problems and queries, and deal appropriately with any visitors to the home.
• Ensure all internal and external customer interactions are met with a welcoming and professional manner.

Benefits:

• Salary from £24,000 per annum.
• Employee Assistance Programme.
• Perkbox.
• Employee of the Month.
• Long term service awards.
• Blue Light Card.
• Professional Development.
• Refer a Friend.