Care Home Admin

Gold Care Homes; Southall; On-site; GBP 24,000; Full time

Job description

About Our Home:

Nestled in a peaceful residential setting, Norwood Green Care Home features 92 comfortable bedrooms, beautiful gardens, and social lounges. Our personalised care plans, excellent facilities, daily activities, and nutritious meals provide everything you need for a fulfilling life.

What you will be doing!

• General reception duties, taking calls, transferring to departments, greeting visitors.
• Duties will include general correspondence, telephone enquiries, preparation of timesheets, and submission of summaries relating to payroll, record keeping, and taking minutes of meetings.
• Provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times.
• Support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation, and coordinating of meetings.
• Coordinate the duty rota, liaise with Bank and Agency staff when required.
• Sort and distribute mail accordingly throughout the Home.
• Support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
• Keep accurate records of all relevant residents’ documentation, including financial contracts, monthly invoice requests and payments, pocket money cash records, and sundry invoices.
• Provide all financial invoicing and information to clients (or next of kin), including sundry invoices. Liaise where necessary to resolve queries and corrections and follow up on any unpaid invoices.
• Maintain records of client admissions, hospitalisation, and discharges to ensure correct charges are invoiced.
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services’ Finance department. Chase late payments.
• Provide a monthly summary of invoices issued and payments received to Head Office. All management information to be supplied to the line manager monthly.
• Prepare and submit data relating to petty cash and wages totals monthly.
• Match supplier invoices/delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to the home manager where problems exist.
• Provide an efficient telephone and reception service to the general public and relatives/visitors to the home.
• Attend training courses and sessions as required.
• Maintain client, staff, and business confidentiality at all times.
• Prepare and maintain stationary orders, stock, and records.
• Answer the telephone, record accurate messages, respond positively to problems and queries, and deal appropriately with any visitors to the home.
• Ensure all internal and external customer interactions are met with a welcoming and professional manner.

Benefits:

• Salary from £24,000 per annum.
• Employee Assistance Programme.
• Perkbox.
• Employee of the Month.
• Long term service awards.
• Blue Light Card.
• Professional Development.
• Refer a Friend.