Business Support Administrator

NHS; Southampton; On-site; GBP 20,000 - 30,000

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

We are looking for a well organised and highly motivated Business Support Administrator to join and support our School Aged Immunisation Team based at the Adelaide Health Centre in Southampton.

Our Service is made up of Paediatric Immunisation Nurses and Health Care Support workers, who, together with our Business Support Team, provide all school aged Immunisations. Therefore, we are looking for someone who is passionate about customer / patient experience with a can do attitude.

The successful applicant will:

• Be a good team player
• Be able to use own initiative and apply a common sense approach to problems
• Have a meticulous eye for detail, an enquiring mind and a willingness to learn
• Have strong communication skills with the ability to communicate effectively at all levels
• Be organised, able to multi task and work under pressure
• Be able to use Microsoft applications, Excel, Word and Outlook
• Have a full driving license and access to a car

This is a 32 hour per week position.

For more details regarding this post please read the attached job description and specification. If you are looking for a new challenge and meet the skills and qualities required, we really look forward to hearing from you.

Main duties of the job

• Word processing of correspondence e.g. letters, reports, forms, tables, agendas, minutes & presentation material using appropriate I.T. packages
• To send letters & compose routine basic letters within sphere of responsibility
• To use Trust email & intranet systems as required
• Answer daily enquiries made over the phone & in person, taking accurate messages. Ensuring messages are prioritised & passed on to the most appropriate person
• To ensure that post is collected & distributed in accordance with local team agreement
• Liaise with others on matters agreed within sphere of responsibility
• On occasions may have to exchange confidential & sensitive information to team members
• To maintain high standards of customer service by responding in a helpful & friendly manner to all interactions with colleagues, service users & other professionals
• Carry out routine daily admin processes & which may involve retrieving information from electronic systems or from manual filing systems in accordance with Trust policies & procedures
• Request & maintain levels of office stationery
• Deal with maintenance requisitions, maintain the necessary paperwork & coordinate the ordering/delivery of supplies for the team when requested, seeking authorised signatory
• Provide cover for absence & annual leave of other administrative staff if specified to do so by the Business Administrator

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 12,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

Person Specification

Qualifications

• GCSE Maths and English (A-C) or equivalent
• Basic Administration skills

Experience

• Working within a team
• Able to organise own workload
• Dealing with sensitive and highly confidential information
• Computer literate, with strong knowledge and experience of Outlook, Word, Excel and PowerPoint
• Ability to meet deadlines and prioritise appropriately
• Excellent communication skills, written and verbal
• Able to organise own workload, work unsupervised and as part of a close-knit team in both office and clinic settings
• Being flexible and adaptable at work in order to meet competing priorities
• Understanding of confidentiality of Information
• Understanding of the Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

Adelaide Health Centre, Western Community Centre