Estates Business Support Administrator

University of Surrey; Guildford; On-site; GBP 25,000 - 35,000

Job description

We have an exciting opportunity in our dynamic Estates, Facilities, and Commercial Services (EFCS) department for a skilled Administrator. This role involves providing professional and detailed support to the department as part of a close-knit and collaborative team.

The role

In this position you will work in a team, which serves as the single point of contact for all EFCS services, playing a key role in ensuring the successful operation of EFCS within the University. You will be required to communicate effectively with all EFCS personnel, staff at all levels from various departments and Faculties across the University, as well as external visitors and contractors. A key part of the role is keeping staff and contractor records up to date and supporting the Estates Help Desk function.

The team operates from 07:00 to 17:00, Monday to Friday and the postholder must be available to work any shift within these hours and be flexible in covering colleagues’ absences. The role also requires occasional weekend work to support key University events, such as Welcome Weekend and Open Days - approximately 2-3 weekends per year.

About you

The ideal candidate will have substantial administrative experience and will be proficient in using Microsoft Office programs. While prior helpdesk experience is advantageous, it is not essential. The ability to prioritize tasks, assess urgency, negotiate, influence, and interact with a diverse range of stakeholders are skills you will develop in this role.

The ability to communicate with people both from within and outside the University is a major part of this role and strong communication skills will add to the customers’ perceived quality of the service provided. Good levels of accuracy are required in carrying out the work of the department.

What we can offer

In addition to a competitive salary, we offer:

• 35 days holiday (20 days annual leave, 7 University closure days around Christmas and Easter and 8 bank holidays)
• Additional day of leave per year of service for 5 years
• Highly competitive pension
• On-site discounted nursery/childcare
• Electric vehicle leasing scheme

How to apply

To apply please upload a CV and cover letter outlining why you are suitable for the position.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. We therefore particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Please note this position will be employed by Operate Surrey Ltd, a wholly owned subsidiary of the University of Surrey.