Business Analyst

OptumUK; Greater London; Remote; GBP 40,000 - 80,000

Job description

Here at Optum we have a day rate contract opportunity for an experienced Business Analyst to join our highly capable and talented Community Pharmacy product team until the end of 2025.

Responsible for products in over 5,200 pharmacies, we are looking for a BA to take a proactive approach in working with our user research and product team to create and deliver detailed requirements.

As a BA you will have previous experience delivering and capturing the “To Be” requirements within pharmacy operations, specifically dispensing processes.

Please note this is an inside IR35 day rate contract until the end of December 2025 and whilst this is a remote working role, you will meet with our wider product team on a monthly basis.

What you’ll do

As a Business Analyst, we will be looking for you to work closely with the User Researchers and Product team to identify and document opportunities within Proscript system to make our customers workflow ever more efficient. You will provide consistent knowledge for the product team and gain a deep understanding of customer and business requirements to develop the product strategy, roadmap and features.

You will be responsible for capturing different variations of user workflow to document into features for the product design team. Responsible for working cross-functionally within the community pharmacy team, you will collaborate with Product owners to break down features into user stories.

Other key responsibilities and accountabilities will include:

• Analyse and document customer and user requirements to support the product team in developing the product roadmap.
• Analyse and document systems, processes and procedures in order to support the product team in designing new features.
• Analyse product data to identify trends, patterns, and insights that inform product and strategic decisions.

Who you’ll be

You will be a proven and seasoned BA with experience in the Community Pharmacy industry. Through this industry experience, you will understand and previously documented pharmacy dispensing workflows or processes. With knowledge of SDLC, you will be able to document detailed requirements for development teams.

With the ability to communicate and document findings to the wider business, you will demonstrate previous experience of innovating concepts into requirements. Having worked with product teams as BA, you will have exposure to working with Product Designers to answer queries that inform design solutions.

Technical skills we are looking for you to demonstrate include:

• Previous experience in the community pharmacy industry, specifically dispensing workflows.
• Excellent documentation skills, with experience of documenting systems and requirements.
• Experience in agile methodologies and working within cross-functional teams.

If this sounds like something you are interested in, apply today or reach out for a chat!

About Us

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Equality, Diversity, and Inclusion

At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.

Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.