Brand & Content Manager, EMEA

Klaviyo; London; On-site; GBP 76,000 - 114,000

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The Brand & Content Manager will define and execute Klaviyo’s brand strategy in EMEA, ensuring the region knows what Klaviyo does and stands for. This role leads high-impact brand and campaign initiatives, content programmes, and activations that drive awareness, pipeline generation, and customer engagement.

You’ll oversee the GTM approach for major company moments, branded activations, and content strategies while partnering with cross-functional teams - including Sales, Partners, CS, and Global Marketing - to create a seamless and compelling Klaviyo experience at every touchpoint. You’ll also be responsible for measuring impact, linking brand efforts to pipeline growth and revenue.

Supervisory Responsibilities:

Team Management:

• Recruits, hires, and trains team members as business needs scale
• Provides mentorship, coaching, and support to team members, ensuring their professional development and success
• Oversees daily team operations, ensuring alignment with marketing goals and objectives
• Conducts timely and constructive performance evaluations, offering feedback and guidance

Team Growth and Development:

• Balances team management responsibilities with direct contributions to partner marketing initiatives

How You'll Make a Difference:

• Lead and execute integrated brand and content activations, ensuring they drive acquisition, pipeline, and customer growth.
• Partner with Sales, Partners, and Marketing teams (Integrated, PR, Community, Event, Paid, PMM, Content, Influencers) to align initiatives and maximise impact.
• Optimise and create content that enhances the customer journey, leveraging insights from prospects, customers, and market trends.
• Craft end-to-end customer journeys by partnering with our global content and creative teams and local agency network to optimise existing content and strategise new content.
• Own GTM strategy and execution for brand campaigns, select content programs, and regional events.
• Ensure all marketing efforts leverage customer insights, address trends and serve the consumer and brand needs.
• Develop quarterly themes based on your engagements with prospects and customers, and work with PMM to develop messaging for marketing.
• Leverage external partners to ensure our brand tracker is measuring what matters to Klaviyo within the region and is relevant for our continued growth.
• Be an expert in Klaviyo’s product, features, competitors, and customers to ensure that all deliverables resonate with the target audience and are on-brand.

Who You Are:

• 8+ years of experience with a proven track record of scaling strategic brand initiatives.
• Experience owning metrics and KPIs/OKRs across a range of marketing activities.
• An innovative thinker, with experience in executing strategic brand programs that are targeted, consistent, actionable and integrated across marketing.
• You’re a do-er. You aren’t afraid to get your hands dirty, handle the logistics, and be the one directly pitching Klaviyo in the field.
• Someone who thrives in a fast-paced environment and takes responsibility for the success of their function and delivering results.
• Possess the ability to ground your decisions with data, metrics and customer insights.
• You know what Brand table stakes are in B2B SaaS and can elevate our current programs to ensure we’re an example of what good looks like.
• Substantial experience partnering with sales and senior business executives internally as well as with customers/prospects to deliver sound results.
• Comfortable advising senior leadership and executives. You have subject-matter expertise in brand management and are comfortable flexing that knowledge.
• Ability to partner with creative teams (locally and globally, internal and external) to deliver great programs that are on-brand and clearly articulate Klaviyo’s brand mission of empowering creators to own their destiny.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law.

Base Pay Range in Local Currency: £76,000 — £114,000 GBP

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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