Associate - Digital Product Management

American Express; London; Hybrid; GBP 35,000 - 65,000

Job description

American Express Associate - Digital Product Management in London, United Kingdom

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Capabilities, Enablement and Optimization (CE&O) Team is a key team within the International Card Services Centre of Excellence, which recently brought together American Express consumer and commercial international issuing businesses to operate within a single business unit, led by the President of International Card Services. The CE&O team is responsible for leading ICS Growth prioritization of capability enablement and tech capacity allocation across 28 proprietary issuing markets and 5 COEs.

How will you make an impact in this role?

The successful candidate will enjoy working in a fast-paced environment where creative problem-solving and intellectual curiosity will be key to enhancing our ICS investments.

Responsibilities:

1. Ownership & accountability of high-level ‘health of the train’ monthly reporting to senior leadership.
2. Partner with Centre of Excellences (COEs), International markets, LPM and technology teams throughout the prioritization and delivery lifecycle.
3. Managing a wide range of general and complex intake requests with stakeholders and considering creative solutions where applicable.
4. Be a direct point of contact for urgent queries and escalations & be able to respond in real time, re-prioritizing tasks when needed.

Minimum Qualifications:

1. Analytical, strong organizational skills & ability to work to deadlines.
2. Excellent Communications Skills, both written and verbal.
3. Self-starter with consistent record of effectively handling multiple initiatives concurrently; with ability to effectively prioritize conflicting demands.
4. High level of proficiency in Microsoft Excel and PowerPoint.
5. Proven relationship management skills and experience of building effective, long-lasting working relationships.
6. Thought leadership and intellectual curiosity. High degree of integrity and confidentiality, comfortable speaking up for what is right as well as reporting/raising risks and concerns.
7. Flexible approach to work across global time zones when required.
8. Team player with a positive attitude and desire to meet and exceed expectations.
9. Prior experience working with International markets a plus.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

1. Support for financial-well-being and retirement.
2. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
3. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
4. Generous paid parental leave policies (depending on your location).
5. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
6. Free and confidential counseling support through our Healthy Minds program.
7. Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: United Kingdom-East Sussex-Brighton

Other Locations: United Kingdom-London-London, United Kingdom-West Sussex-Burgess Hill