Senior Associate - Digital Product Management

American Express; Brighton; Hybrid; GBP 35,000 - 65,000

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position is within the Back Office Financials & Reconciliation team, which provides capabilities to meet the ever-evolving compliance, regulatory and financial accounting needs of the global American Express Travel and Lifestyle Services (TLS) business. This team is part of the broader Global Platforms & Services team (GPX) that builds foundational capabilities through services, data, and automation that power and enhance customer and agent experiences within TLS, and, result in bringing American Express card membership to life.

How will you make an impact in this role?

The Travel/Book-keeping Systems Analyst - Digital Product Management role focuses on the provision of software solutions to meet the operational, compliance, regulatory and informational needs of TLS in the areas of travel book-keeping, supplier statement reconciliation and supplier settlement. This role involves partnering closely with stakeholders in the business, other product teams, and technology teams to coordinate the delivery of end-to-end software solutions and process enhancements. Responsibilities include:

1. Gather, analyze and align on business requirements with stakeholders
2. Write user stories and define acceptance criteria to meet requirements
3. Design, configure and test software solutions within the TLS Back Office application, CentralCommand
4. Partner with the technology team to design and deliver custom software solutions

Minimum Qualifications

• University degree or equivalent working experience
• Proven professional experience
• Experience with book-keeping processes, including general ledger, accounts payable and accounts receivable
• Experience with the travel industry (specifically travel back-office systems and processes)
• Experience with business analysis, software solution design, software configuration and user acceptance testing
• Excellent written and verbal communication skills
• Self-starter who can work independently, has exceptional problem solving and critical thinking skills, strong organizational skills and great attention to detail
• Analytical mindset
• Flexible and adaptable; comfortable working in an environment of frequent change

Preferred Qualifications

Experience with any of the following would be considered a plus:

• Unit4 CentralCommand
• Global Distribution Systems (especially the Sabre GDS)
• SQL
• Agile product development methodologies and tools (JIRA, Rally, Mural, etc.)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.