Assistant Front Office Manager

Doubletree by Hilton Bristol North; Bristol; On-site; GBP 20,000 - 30,000

Job description

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Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities - "Hotel specific"
• Free Car Parking - "Hotel specific"
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for an Assistant Front Office Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Assistant Front Office Manager, you will assist in supervising the Front Office Team.
• Ensure the Team Members are prepared and informed to deliver Guests an exceptional experience from check-in through check-out.
• An Assistant Front Office Manager is responsible for managing and creating exceptional and memorable first impressions to all hotel users.
• Assist the Front Office Manager to evaluate levels of exceptional customer service.
• Organised, structured, able to delegate whilst addressing all business needs.
• Operates with a sale and promotes the hotel brand's loyalty scheme.
• Maximise room occupancy at best rates.
• Able to implement up-selling techniques to promote hotel services and facilities.
• Assist with all departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of the Front Office Team Members.
• Support and assist with training, absence monitoring, performance management, coaching, mentoring, and developing.
• Product savvy, knowledgeable in expected services, pricing.