Area Manager (Manchester)

TN United Kingdom; Manchester; On-site; GBP 38,000 - 42,000

Job description

A great opportunity to join this growing retail business. They are currently looking for an area manager for the Manchester area.

Job Role:

To ensure the implementation of the Company's policies and procedures in respect of a predetermined region of company sites.

Main Accountabilities:

• Ensuring that all stations are operated in accordance with the Company’s Health & Safety policies to create a safe environment for staff and customers.
• To collate, investigate and communicate any incident information in line with internal procedures.
• Managing communications in line with company policy in relation to external agencies, for example, The Press.
• Ensuring the security of company property.
• Conducting monthly audits at each site to ensure the correct payments of monies and security of the Company’s stocks.
• To regularly review the sites at each station to ensure they are operating in line with the Company’s policies and procedures, and to their maximum potential and flag any issues with appropriate management as required.
• Managing and monitoring the performance of Franchise Managers and staff at each site and ensure that good customer practice is carried out consistently.
• Ensuring each site is applying the correct retail prices as instructed from time to time so as to maximise fuel profit margins.
• To select, submit for finance approval, train and install and, where necessary, serve notice to Franchise Managers to ensure that each station has a suitable site Manager in place at all times.
• Monitoring training compliance across the estate, to include all stakeholders.
• Liaising with the nominated shop supplier to ensure effective and correctly merchandised promotional activity, within the shop and forecourt to maximise sales and increase customer base.
• Liaising with the Area Manager for the nominated shop supplier to monitor and review the product range at each site with a view to increasing turnover and profitability.
• To build relationships with the company’s nominated direct supply partners and ensure that products are merchandised and promoted effectively with each station, and availability is maintained in order to maximise sales.
• Maintaining compliance with planograms and range as agreed with the company’s nominated suppliers to protect company income.
• Liaising with representatives of the company's partners in order to maintain brand standards and effectively promote the relevant loyalty schemes operated by each supplier.
• Ensuring the proper management of promotions and correct merchandising of displays, to include Third party agreed promotions.
• To monitor and review Company expenditure for each relevant station and area, to ensure the accurate recording of information and to identify areas of improvement.
• Ensuring that each Franchise Manager operates within the terms of the Franchise Manager Agreement and appropriate associated agreements.
• Handling complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed.
• Liaising with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime.
• Maintaining company income and expenditure to agreed budget targets.
• To support and carry out duties as instructed from time to time from the relevant line manager(s).

Knowledge and Skills Required:

• A proven track record in the retail sector, ideally experience of a contract management/franchise business model.
• You will ideally be an experienced area or cluster or multi-site retailer but Store Managers wanting to take that first step into area management may be considered.
• High self-motivation and discipline with ability to work demanding hours and prioritise duties.
• Good people skills with the ability to build effective relationships, inspire, motivate and lead.
• A good level of numeracy and attention to detail.
• Willingness to learn and take on additional responsibilities.
• Good team player.
• Mileage likely to exceed 40,000 miles per year.

The Package:

£38,000 to £42,000 (DOE) + £7.2k car allowance + Plus Package + Benefits.