Advice Operations Team Leader

Recruit Wealth Ltd; Birmingham; Hybrid; GBP 40,000 - 80,000

Job description

Our client is a leading national advice and wealth management business, delivering holistic advice with market-leading solutions.

They deliver a truly exceptional service through high-quality advice, all backed by the most efficient administration and technologies available.

The business is going from strength to strength, with rapid acquisitional growth and expansion with Private Equity backing.

They are a notable brand, award-winning and regularly in the financial planning press; there has never been a better time to join this highly modern and forward-thinking business.

Excitingly, a newly created position, Advice Operations Team Leader, is now available to oversee the day-to-day operations of various offices.

The Advice Operations Team Leader will play a critical role within the Advice Operations function, leading a team of Financial Planning and Client Relationship Executive Assistants.

You will be required to execute excellent performance and production management qualities, ensuring good diligence, a strong ability to multi-task, delegate effectively, and prioritize workload.

The primary objective is to provide outstanding service to Financial Planners across the group while ensuring adherence to relevant regulations and policies.

Role and Responsibilities

1. Serve as a first-line leader in the Advice Operations function, ensuring outstanding service delivery to clients and Financial Planners in line with policies and regulations.
2. Ensure prompt escalation of client complaints or breaches to Compliance, collaborating on resolution and client remediation requirements.
3. Conduct root cause analysis on client dissatisfaction to implement necessary changes and improvements.
4. Ensure comprehensive client information is maintained in the back-office system.
5. Manage data control reports to swiftly address exceptions and prevent client or data issues.
6. Manage all agreed administration aspects for our Financial Planners as per agreed SLAs, ensuring consistency of process and a high level of quality.
7. Identify and manage individual and team development needs, establishing training plans with SMART objectives.
8. Hold regular individual performance reviews in line with the performance review process.
9. Conduct team meetings to communicate team performance and relevant updates, cultivating a transparent and inclusive environment.
10. Maintain efficient, safe, and motivational working conditions.
11. Conduct regular visits to each office, promoting team engagement and collaboration.
12. Ensure adequate staffing levels are maintained, especially during holidays and remote work requests.
13. Take responsibility for the coaching and training of both new and existing members of the team, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
14. Provide assistance and support in the recruitment process, contributing to the selection and onboarding of qualified candidates to strengthen the team.
15. Undertake quality assessments on work completed by the team members to ensure quality.
16. Continuously review and improve processes to enhance task efficiency, collaborating with other Team Leaders and Management.
17. Actively promote the principles and requirements of the Group and its senior leaders, ensuring alignment with organisational values.
18. Partner with the M&A Team and Operational Support Team to facilitate seamless transitions of acquisitions into a BAU environment.

Benefits of Joining the Business:

1. 28 days holiday plus Bank Holidays.
2. Private Pension.
3. Death in Service.
4. Private Medical Insurance.
5. Group Income Protection.
6. Employee Assistance Programme.
7. Medicash plan.
8. Discretionary 10% annual bonus.
9. Progression opportunities.

Please note: This business is looking for candidates who are already in a Team Lead/Management role, demonstrating abilities around financial planning administration processes and/or a Paraplanning capacity.

A very generous salary is being offered, along with a company bonus, excellent benefits, and a professional and encouraging working culture.

Due to their strategic growth and future recruitment, the business will be highly attractive to all prospective candidates.

Home/office hybrid working is fully supported. Due to the nature of the role, you would be required to travel to other offices for staff visibility.

The business is looking to recruit as soon as possible; please apply to us here at Recruit Wealth for an immediate response.