Account Director

Great State; Bristol; Hybrid; GBP 40,000 - 80,000

Job description

Are you ready to make a real impact, leading strategic client partnerships in a forward-thinking digital customer experience agency? At Great State, we’re looking for an Account Director to help our clients navigate their digital transformation journeys and create exceptional customer experiences.

About us

Great State is a digital customer experience agency built on creativity, collaboration, and innovation. We work with ambitious brands to shape their future through strategy, technology, and design. With a focus on meaningful impact, we empower our teams and clients to deliver purposeful work that drives growth and makes a difference.

We celebrate diversity and are committed to creating an inclusive workplace. We encourage applications from people of all backgrounds, abilities, and experiences—our strength lies in our people’s unique perspectives.

What you’ll do

• Drive strategic growth: Collaborate with clients to identify growth opportunities, aligning their goals with Great State’s expertise.
• Lead client relationships: Build trusted partnerships, ensuring satisfaction and identifying opportunities to add value.
• Deliver outstanding results: Work with multidisciplinary teams to manage high-quality deliverables that exceed expectations.
• Financial management: Take ownership of account budgets, ensuring profitability and accurate forecasting.
• Shape industry leadership: Use your expertise to position Great State as a trusted partner and thought leader in the digital space.

What we’re looking for

• Client management expertise: Proven success in managing and growing client accounts, ideally within digital, CX, or related industries.
• Strategic acumen: Ability to understand client business challenges and craft solutions that deliver measurable results.
• Exceptional communication skills: Skilled in presenting, negotiating, and building strong internal and external relationships.
• Financial accountability: Experience managing budgets and achieving financial targets.
• Inclusivity and empathy: A team player who fosters collaboration and contributes to an inclusive, supportive culture.

We value transferable skills and a willingness to learn. If you bring a unique perspective or experience, we’d love to hear about it.

What we offer

• A supportive and collaborative environment that celebrates individuality and creativity.
• Flexible hybrid working arrangements to promote work-life balance.
• Opportunities for professional development and growth.
• Competitive salary and benefits package, including wellbeing initiatives and personal development resources.

If you’re excited to shape the future with us, we’d love to hear from you.

At Great State, we believe in the power of diverse teams to deliver the best results for our clients. We welcome applications from all backgrounds and experiences and are committed to making our recruitment process accessible to everyone.

Be the change. Make an impact. Join Great State.

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