User Support Agent – Spanish and Portuguese Speaker

User Support Agent – Spanish and Portuguese Speaker

When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we're making it easy for people to find hotels they want at a price they’ll love. In the lively city of Düsseldorf, we seize opportunities to learn every day, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Join trivago, work with a great team, and grow with us!

Join us in making a difference

Are you patient, persuasive, and fluent in Spanish and Portuguese? We are looking for a User Support Operator who will be the first point of contact for users reaching out to trivago. Every month, over 120 million users rely on the trivago website and app to find their perfect getaway. Your mission is to be the user's advocate and build trust in the trivago brand. In return, you'll have the opportunity to work on a global platform with an international team in a dynamic environment.

Ready for the challenge? Read on and apply now!

How you’ll make an impact:

• Provide top-notch support by answering user requests via Email and Help Center requests using our CRM tool, Zendesk, and our translation tools.
• Explore and understand issues faced by our users, finding solutions by collaborating with different stakeholders within and outside trivago.
• Improve trivago's products by investigating, reporting, and helping to fix issues or bugs reported by users.
• Gather, categorize, and channel user feedback to relevant teams.
• Run and coordinate various initiatives aimed at improving our operations and processes.

What you'll need to thrive:

• Strong written communication skills to convey information effectively and empathetically.
• Native fluency in Spanish and Portuguese, along with proficiency in English (our company language).
• Sociable and proactive, with the ability to work both independently and collaboratively.
• User-centric mindset with the persuasiveness to turn negative user experiences into positive ones.
• Passion for user experience, with the ability to empathize and put yourself in the user’s position.

Stand out with:

• Previous experience in hospitality or customer service is a plus.
• Any additional language.

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

What you can look forward to:

This is why at trivago, we prioritize your development, offer personalized coaching through Likeminded, and provide workshops, educational meetups, conferences, free online learning courses, and access to a fully-equipped campus library.

Moving to join us?

No problem. You can count on the visa support from our talent support team, a relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events to build experiences together.

Life happens.

We offer self-determined vacation (with a minimum of 25 vacation days), flexible working hours, 2 WFH days weekly, the chance to work remotely for 20 days abroad, free access to the Heynanny platform for personalized nanny assistance, and an on-campus kids room.

Enjoy your office days.

Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. Should any questions arise before you apply, feel free to reach out to us at joinus@trivago.com. Join us in our mission to make a positive impact on global travel, we look forward to your application!