User Quality Manager (d/f/m) – German C2

What is working at Bettermile like?

• We mean it when we say “cutting edge” and have a high level of creative freedom in our everyday work.

• You will be surrounded by like-minded, driven, skilled, and highly motivated people who are keen to contribute to successful solutions.

• We mean diversity, and we put it in numbers: 100+ people, 33 languages, 41% female (vs. ø26% in the tech industry), ø33 years of age, and yes, we do have Schlager-Fans among us.

• We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities.

• We work in a hybrid mode, with weekly team days for better collaboration and nurturing interpersonal connections. When onsite, we work in a modern, kid- and pet-friendly Better Space in the heart of Berlin-Kreuzberg.

• Remote work from anywhere for up to 12 weeks in total per year.

• 30 vacation days in a 5-day/week working model.

• Kindergarten grant and a Company Pension scheme.

• Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them.

• Outstanding flexibility we are proud of – and, of course, the best colleagues in the world!

About the team:

Our team is like a navigation system for the successful experience of our users. Not only do we help our users improve performance, but we also consider personal needs and provide customized training and resources specific to our clients.

Interaction is at the heart of what we do. We look forward to answering questions and getting to the bottom of uncertainties. We are proud to have an open door for feedback, because our customers' opinions drive change and improvement. You'll find that we have few pre-defined solutions, because we believe that every path should be unique.

The UsIs team is more than just support - we are comrades-in-arms, believing in the vision and encouraging each other to take each step with confidence.

You will be taking care of

• Ensuring quality control in daily operations (support cases, projects, KPI measurement)

• Internal knowledge sharing and documentation (e.g., Confluence)

• Taking ownership of the Support Unit, including mentoring & open feedback discussions with students/interns

• Presenting and communicating at a company-wide level

• Identifying and implementing improvements in support & quality processes

• Collaborating with different technical teams to optimize workflows

You check these boxes

• You have C2-level German and have very good English skills (C1)

• At least 2 years of experience in support, quality management, or customer success roles

• Strong communication skills, empathy, and confidence in interacting across different company levels

• Ability to solve problems in complex environments

• Experience with ticketing & support tools (e.g., Zendesk, Jira, Freshdesk)

• A structured and independent work style with a focus on the bigger picture

It is awesome if you also have

• Experience with data analysis & automation tools (Excel, SQL, Power BI, Zapier)

• Background in cross-functional team collaboration

• Passion for mentoring & knowledge sharing

• A hands-on mindset and openness to improving existing processes

Take your chance

Be a part of shaping a fast-growing industry and make an impact from day one. You’ll have the chance to take on responsibility early, with guidance and support from experienced mentors. We foster a learning culture, collaboration on equal footing, and quick decision-making that moves things forward.

Currently, we’re proceeding only with candidates authorized to work in Germany or who already hold a Job Seeker Visa.