Travel Counselor II Onsite Germany Ramstein

Job Description - Travel Counselor II Onsite Germany Ramstein (240000EJ)

As the U.S. military and government division of CWT, CWTSatoTravel, we are a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Position: Travel Experience Counselor II

Responsibilities

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts.
• Ensures reservations are built according to client standards and preferences.
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
• Resolves moderately complex problems with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Escalates more complex problems to more experienced staff.
• Assignments include both routine and non-routine work.

Other Duties

• May perform other duties as backup to understaffed areas of the department as assigned.
• May be required to assist with department-related projects and implementations (clean-up, startup, closeout, etc.).

Qualifications

Education

• High school diploma or country equivalent.

Experience

• 2+ years industry experience.
• Travel counselor experience preferred.

Languages

• English fluent – written and spoken.

Knowledge, Skills and Abilities (KSAs)

• Detail-oriented to ensure a high level of accuracy.
• Basic MS Office skills.
• Capable of working with minimal supervision.
• Good travel industry knowledge.
• Skilled in GDS; Sabre preferred.

Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT. The individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure, report to company officials in accordance with applicable information security policies or regulations.

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity, or any other federal, state, or local protected class.

CWT also offers opportunities to all job seekers including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill out our contact form. In your message, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.