Trainer (m/f/d) - AI Project

The Trainer is responsible for designing and delivering engaging training sessions to equip our AI team members with essential skills, knowledge, and tools to excel in their roles. Through interactive workshops, onboarding programs, and ongoing development initiatives, the Trainer plays a vital role in fostering a high-performance culture and ensuring operational consistency. This role involves close collaboration with various departments in order to tailor training programs to meet organizational and client requirements.

The ideal candidate must be able to work from our office in Essen.

Your benefits:

1. Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement
2. Modern Workspace in the Heart of Essen: Enjoy a contemporary office in the center of Essen equipped with all you need for a productive day
3. Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure
4. Employee Referral Program: Earn rewards through our employee referral program by recommending top talents
5. Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company's quality objectives
6. Wellness and Recreation: Enjoy our relaxation areas, group activities and dedicated wellbeing team
7. Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere

Your tasks:

1. Training Delivery: Conduct effective training sessions on project-specific and company-wide processes for new hires and existing employees
2. Curriculum Development: Design and update training materials and programs to align with organizational needs and industry standards
3. Skill Assessment: Evaluate trainees' performance, provide feedback, and track progress to ensure skill acquisition and adherence to company standards
4. Continuous Improvement: Collaborate with management to assess training effectiveness and make improvements based on feedback and evolving needs
5. Documentation and Reporting: Maintain detailed records of training sessions and participant progress, producing regular reports for management
6. Coaching and Support: Offer ongoing coaching to team members, addressing individual development needs and supporting their growth
7. Engagement and Motivation: Create an interactive and motivating training environment that encourages active participation and knowledge retention
8. Quality Assurance: Ensure that training content meets compliance standards and organizational quality guidelines

Your profile:

1. Experience: At least 2 years of experience in a training or coaching role, preferably within a customer service or call center environment.
2. Instructional Skills: Strong presentation and facilitation skills with a talent for engaging audiences and simplifying complex information
3. Communication: Fluent in English (minimum C1 level), with excellent verbal and written communication skills
4. Adaptability: Ability to tailor training methods to different learning styles and adapt quickly to changes in content or format
5. Organizational Skills: Highly organized with a focus on detail, ensuring training sessions and materials are consistently well-prepared
6. Technical Proficiency: Proficient in Google Suite (Slides, Sheets) and MS Office (Word, PowerPoint); familiarity with e-learning platforms is an advantage
7. Problem-Solving Skills: Capable of assessing training needs and providing innovative solutions to meet organizational goals

We will need these documents:

1. Cover letter explaining your motivation and expectation for the new role.
2. Extended curriculum vitae

Join our team and apply now! If you are looking to develop your career, join our lovely team. Feel free to submit your CV in English including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer: TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

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We are looking for an experienced Trainer to work on our AI project in Essen, Germany.

Language Reference English

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer: At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.