Tier I/II Help Desk Support - TS/SCI

GDIT has an exciting opportunity for a Tier I/II Help Desk Tech to support U.S. Army Europe in Wiesbaden Germany. This role involves providing technical support and troubleshooting for network, desktop, and/or systems hardware and software.

The Help Desk Tech will be responsible for providing Tier 1 and Tier 2 help desk and customer support, responding to, tracking, and following up on telephone, e-mail, and team member requests for support. The Technician will also continuously review open service requests, prioritize them based on customer mission requirements, and ensure that issues are closed to the satisfaction of the customer.

HOW A HELP DESK TECH WILL MAKE AN IMPACT

1. Enter support requests and track issues in the designated issue management system, triage requests, and coordinate with appropriate higher tier support personnel as required.
2. Provide support to end users on a variety of issues and systems including office automation software, scanning, printing, digital rights management, file recovery, user account management, password reset requests, and configuration of system settings such as session timeouts, password complexity, mandatory password change policies, etc.
3. Perform cable management to add, move, install, and troubleshoot issues at user workstations and within data center areas.
4. Provide management of Active Directory Organizational Units to ensure compliance with organization policy.
5. Manage and coordinate executive Video Teleconference meetings and their associated scheduling system. Provide maintenance to VTC equipment.
6. Provide any additional administrative and touch IT support as required.
7. Responsible for being on-call 24 hours a day and coordinating leave and absence to ensure coverage.
8. Must be able to travel occasionally.

WHAT YOU WILL NEED TO SUCCEED

1. Security Clearance Required: Candidates must be TS/SCI cleared.
2. Certifications: A current IAT II Certification is required at time of hire. Candidates should have at least one major industry certification (MCSA, CCNA, etc.).
3. Education: A BS/BA in information technology or related industry training in performing systems administration support is preferred.
4. Skills: Relevant and related military or government experience performing systems administration support is desired.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays