Technology Services Director

We are currently looking for a Technology Services Director to join our team.

Overview

The Technical Services Director is a pivotal role within CHAMP, responsible for the effective provision of our services both within our datacentres or through the cloud. The Technical Service Director is responsible for the development and the implementation of the technical IT strategy in support of the company’s mission and core objectives.

The Director is accountable for the reliability and uptime of our services, overseeing operations management, including infrastructure maintenance and datacentres. In addition, capacity and availability management, technical change management and execution, together with continuous improvement functions are key accountabilities of the Director.

Reporting to the CIO, this role demands a visionary leader, with a robust technical background, exceptional management skills, and a strategic mindset to drive innovation and efficiency across the department.

Location: LUX/ LON/ FRA

Key Responsibilities:

Leadership

• Lead, mentor, and develop a high-performing technical team, fostering a culture of excellence and continuous improvement.
• Develop and implement strategic plans for the technical services department, aligning with CHAMP’s overall business objectives.
• Establish and maintain effective communication channels within the team and with other departments to ensure alignment and collaboration.
• Present the department to customers.

Technical Direction and Governance

• Ensure the effective delivery of CHAMP’s services to clients, maintaining high standards of customer satisfaction.
• Oversee the design, development, and implementation of technical solutions, ensuring they meet quality and performance standards.
• Sponsor and oversee technical projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.
• Refine in-house datacentre and cloud strategy to optimize return on investment.
• Ensure IT landscape adheres to the agreed security and compliance standards.
• Provide third-party vendor operational oversight and management to ensure contracted services are delivered in accordance with agreed service levels and improvement opportunities are identified and implemented.
• Stay abreast of emerging technologies and industry trends, integrating relevant advancements into the organization's technical strategy.

Continuous Improvement

• Continue to develop and enhance quality assurance processes to drive improvements in the reliability of the services.
• Foster a culture of continuous improvements within the department.

Budget Responsibility

• Develop and implement financial plans and budgets for the department, ensuring alignment to CHAMP’s strategic objectives.
• Effectively negotiate supplier contracts.
• Monitor budget performance bringing variances back on track.
• Seek areas for efficiency improvements and cost control.

Knowledge, competencies & skills:

The Technical Services Director will have:

• Experience with the provision of in-house data-centres, cloud and hybrid environments.
• A thorough understanding of DevOps approaches and IT operations contribution to them.
• Experience in working with Architecture and Development teams to highlight cloud-native opportunities.

The Technical Services Director will exhibit:

• A strong leadership presence with a positive and proactive leadership style.
• An ability to interact collaboratively with management, colleagues and staff to achieve the organisational targets.
• Strong customer-focus.

The Technical Services Director can show:

• Extensive knowledge of information technologies and their applications, operations, and infrastructure.
• Knowledge of best practices, established methodologies, and techniques for managing information technology projects.
• Fluency in spoken and written English; other languages are assets.

Education & Experience:

• Bachelor’s Degree graduate in related field of study. Master’s Degree in related field of study is appreciated.
• Experience of at least 10 years in IT Operations and IT Services delivery within mission critical environments.
• Proven senior IT Management experience with minimum 5 years of leading senior position with line management responsibilities.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

The deadline for application is on 18th April 2025.

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.