Technical Trainer - Data Center Solutions

Company Description

Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.

For detailed information about Delta, please visit: www.delta-emea.com

Job Description

As a Technical Training Specialist you will create, coordinate, and manage all training related activities for internal and external parties. Our DCS Department is providing UPS Solutions for Data Center all over the EMEA Market.

You will be taking part in onboarding new employees, customers and service partners, as well as ensuring our service organization is kept up to date with knowledge related to new products, procedures and services. We offer training in various formats such as classroom, webinars and online portal. The target audience is mainly B2B professionals at different levels, and in different roles. Some travelling will be needed.

Responsibilities And Tasks

1. Plan, organize and host training sessions in our Training Center in Germany.
2. Develop and maintain training content for new and existing products.
3. Develop and maintain online training portal (“Academy”).
4. Collect and store training records, issued certificates and manage the recertification process.
5. Arrange newcomer onboard training program and training paths.
6. Maintain team member skill matrix and development training plan.
7. Analyze various support channels for identification of new training topics.
8. Occasional international Field Service travelling.

Qualifications

1. Proven experience in a training role in a technical environment.
2. Experience with training portal management and content development.
3. Experience with technical products (HW and/or SW).
4. Experience with, and understanding of, complex electrical systems.
5. Ability to create content (video, photo, presentations, and documentation).
6. Experienced in cross functional team collaboration.
7. Familiar/skilled in typical content creation tools such as InDesign, HTML5, Photoshop, Premiere Pro, or similar tools (MS Windows Based).
8. Excellent communication skills in English. Another European language will be considered a plus.