Technical Support Engineer (Europe)– Super Resolution Imaging Systems

Job Title:
Technical Support Engineer (Europe)– Super Resolution Imaging Systems

Company: CSR Biotech (www.csr-biotech.com)

Contract: Permanent, Full-time (100%)

Location: CSR Biotech Europe Headquarters in Heidelberg, Germany, with remote work as an option.

Company Description:
At CSR Biotech, we are committed to advancing the frontiers of scientific and medical innovation. Our journey began in the interdisciplinary labs of Peking University, where our founding team collaborated with leaders in biological imaging and scientific discovery. Since securing US$12 million in pre-Series A and US$12.5 million in Series A funding, we have rapidly expanded.

Today, our headquarters are located in Guangzhou, supported by a talented team of 100 employees and a state-of-the-art 4,000-square-meter facility. Our infrastructure includes advanced laboratories for cell culture, cell imaging, microscopic imaging technology R&D, and a 10,000-level cleanliness assembly line workshop. We also boast a high-performance computing cluster for petabyte-scale living cell data analysis, underscoring our commitment to cutting-edge biological research.

We are growing rapidly in Europe, with our Heidelberg office playing a key role in our global expansion. This is an exciting opportunity to join a fast-growing company and make a significant impact in the life sciences imaging market.

Job Description:
As a Technical Support Engineer at CSR Biotech, you will play a crucial role in providing both remote and on-field support for our high-tech life sciences instruments. Reporting to the Team Leader Customer Service, you will work with customers and the internal team to install, maintain, and repair CSR instrumentation, ensuring smooth operations for all users.

Your hands-on troubleshooting, problem-solving skills, and experience with microscopes and related instruments (hardware and software) will be invaluable in addressing technical issues. This role requires frequent travel and the ability to work independently in various environments, assisting other departments when necessary.

Key Responsibilities:

1. Pre- and Post-Sales Support: Provide remote and on-field support for customers, ensuring the proper setup and operation of CSR instrumentation.
2. Installation & Maintenance: Install, maintain, and repair CSR instruments on-site.
3. Technical Expertise: Understand all technical aspects of CSR products, both hardware and software, and run sample preparation assays for testing protocols.
4. Microscopy Equipment: Experience with the operation of microscopes and related instruments is highly preferred.
5. Problem-Solving: Investigate and resolve technical issues and ensure customer satisfaction.
6. Cross-Departmental Support: Collaborate with other departments to resolve technical issues across the organization.
7. Customer Interaction: Provide excellent customer service, building relationships with clients and identifying areas for improvement.
8. Frequent Travel: Be prepared to travel up to 85% of the time, often on short notice.

Qualifications:

1. At least 3 years of field service and technical support experience in life sciences research, diagnostics, or medical devices.
2. Relevant qualifications in Microsystems, Mechanical Engineering, Bioengineering, Electrical Engineering, or Microscopy Optics.
3. Experience in troubleshooting, root cause analysis, and basic laboratory techniques is a plus.
4. Hands-on experience with microscopy equipment and related instruments is preferred.
5. Ability to meet the physical demands of working with heavy and complex equipment.
6. Strong communication skills in English; additional languages are a plus.
7. Strong problem-solving abilities, attention to detail, and critical thinking skills.
8. Ability to collaborate effectively with peers and managers across departments.
9. Valid driving license and proximity to a major EU airport required.

What We Offer:

1. A fast career track in a rapidly expanding company at the forefront of life science innovation.
2. Competitive salary and performance-based bonuses.
3. Comprehensive benefits package, including health, pension, and accident insurance.
4. Paid annual leave of at least 20 working days per year.
5. Opportunities for professional growth and leadership development.
6. A dynamic and supportive work environment.