Technical Product Manager (f/m/x)

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.

If this opportunity appeals to you, come and join us in the position of

Technical Product Manager (f/m/x)

Your responsibilities

• Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support
• Monitor the device throughout the entire product-life-cycle
• Analyse and solve technical problems, also on customer’s site
• Conduct technical training courses for the technical support staff in EMEA
• Provide customer support for the application of instrument-specific software
• Take care of escalation and complaint management in cooperation with affiliates, our Japanese headquarters and suppliers
• Prepare and revise technical documentation
• Direct exchange with the parent company S-Corp in Japan

Your profile

• Degree in medical technology or comparable education
• Experience in technical support as well as in conceptualising and conducting training courses
• Profound expertise in electrical and medical engineering as well as IT knowledge
• Strong customer orientation and the ability to motivate
• Distinct cross-cultural communication and problem-solving skills

Additional Information

• Culture & cooperation: An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environment with a broad learning and development landscape in our EMEA Campus, after-work events for internal networking.
• Work-life balance: Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave.
• Additional benefits: Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen.
• Health & wellbeing: In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management.
• Mobility: Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad.
• Social Responsibility: Various opportunities to get involved in different sustainability and charity initiatives, climate-friendly and respectful use of resources.

Did we spark your interest? Then we look forward to receiving your application with salary requirements and the earliest possible starting date.