Technical Account Manager (f / m / d)

• Human Intelligence – Welcome with Team Thales!

Thales in Germany is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.

Say HI

• to your career as

Technical Account Manager (f / m / d) (R0253254)

At the site Munich, Düsseldorf or remote

In Munich you will encounter solutions related to digital transformation using cloud, data and software. This is the right place for you if you want to help us making digital services, identities and transactions secure and reliable. Join the Thales expert team which ensures as global market leader in digital security that billions of people worldwide can use trusted digital services. We are happy to have you on board!

Your mission

1. Take responsibility for the long-term successful delivery and use of our Sentinel products and services by assigned customers.
2. Ensure Service Level Agreement commitments have been met, as well as maintaining consistently high customer satisfaction levels throughout the full spectrum of the customer’s Sentinel lifecycle from being heavily involved with the initial delivery to ensuring the long-term reliability and stability within the customer environment.
3. Implement technical upgrades to support the desired functionality.
4. Resolution or provision of satisfactory answers to reported technical problems.
5. Identify gaps in solution and feedback to the Product Management team.
6. Create Corrective Action Plan and work with all stakeholders to develop acceptable paths to resolution.
7. Knowledgeable of the customer roadmap and highlight possible risks and opportunities to the sales team.

We are looking forward to

1. Several years of experience in one or more roles with a high degree of customer interaction and account management in a technical environment (e.g., Service Delivery Manager, Technical Consultant, Sales Engineer, Technical Account Manager or similar).
2. Ideally programming experience with one or more of the following: C, C++, C#, .NET, Java.
3. A customer focused approach and good communication skills.
4. Fluency in English; German is an advantage.

What you can expect at the site Munich or Düsseldorf:

Flexible and mobile / remote working | Various part-time models to promote work and life balance | Company pension | Part-time retirement models | Share holding programme “Sharing Thales” | Contributions for special occasions | Corporate networks with versatile events on offer | International development opportunities within the Thales corporation | Comprehensive professional development opportunities in the Thales Learning Hub | Talent programme to promote young talent | Regular development meetings | Buddy programme for newcomers | Benefit platform for employees | Childcare contribution | Canteen | Parking facilities | Occupational health physician | Health actions | bike and car leasing models.

For our 77,000 employees in 68 countries we open up visionary perspectives, realise individual career paths and enable creative freedom. This is achieved with courage, versatility and the firm intention to make the demanding challenges of our time safer and more inclusive. With our sustainable value-focused management we support diversity actively.

You can find out more on our Corporate Social Responsibility here.

Say HI

• Your journey to us

At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? Your contact Andre Fuhrmann is looking forward to your online application on our Career portal.