Technical Account Manager

Join us in making a difference

Our Technical Account Management team is looking for a Technical Account Manager who is the interface for collaboration between multiple internal teams and our advertisers, while taking technical ownership of high priority initiatives with our Key Accounts.

Ready for the challenge? Read on and apply now!

How you’ll make an impact:

• Act as the primary point of contact for high-value, complex technical initiatives involving Advertisers, Technical teams, and Sales & Account Management.
• Collaborate with Sales Account Manager, Advertisers, and internal stakeholders to provide consultation and troubleshoot assigned topic areas.
• Develop and maintain strong relationships with Key Accounts through email, calls, and Technical QBRs.
• Review different API documentations, check endpoints provided and test each one for proper function and response.
• Work together to maximise advertisers' performance by analysing technical KPIs and advising on opportunities for improvement.
• Monitor API metrics to ensure smooth and consistent performance.
• Channel advertiser requests to the development team to ensure seamless implementation changes.
• Coordinate with QA teams to verify potential bugs and assist advertisers in finding solutions.
• Contribute to designing process and workflow refinements to adapt to changes and ensure seamless team collaboration.

What you'll need to thrive:

• Effective communication skills to build successful relationships.
• Proficient understanding of XML and JSON web services (SOAP, REST).
• Ability to effectively articulate complex technical issues to non-technical audience.
• Exceptional organizational skills to prioritize effectively with internal and external stakeholders.
• Outstanding analytical skills to identify data inconsistencies.
• Understanding of URL tracking.
• Fluency in English (our company language).
• Ability to work both collaboratively and independently as part of a team.

Stand out with:

• 2-4 years of experience in Technical Account Management, Technical Customer Service, or a related field.
• Basic understanding of object-oriented programming.
• Experience using Jira.

What you can look forward to:

This is why at trivago, we prioritize your development, offer personalized coaching through Likeminded, and provide workshops, educational meetups, conferences, free online learning courses, and access to a fully-equipped campus library.

Moving to join us?

No problem. You can count on the visa support from our talent support team, a relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events to build experiences together.

Life happens.

We offer self-determined vacation (with a minimum of 25 vacation days), flexible working hours, 2 WFH days weekly, the chance to work remotely for 20 days abroad, free access to the Heynanny platform for personalized nanny assistance, and an on-campus kids room.

Enjoy your office days.

Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. Should any questions arise before you apply, feel free to reach out to us at joinus@trivago.com . Join us in our mission to make a positive impact on global travel, we look forward to your application!