Team-Leader Customer Care

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand and manage their risk picture through our management system certification and training portfolios. Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities and allows you to engage in projects which develop next generation solutions.
About the role

This is the job

We are looking for a Team Leader (m/f/d) for our Customer Care Team in Essen. The sooner we can start together, the better!

Our external and internal customers rely on your team and your team relies on you: Your team is there to handle projects in the areas of management system certification, specialising in food & beverage customers, and is passionate about service and problem solving.

You will lead a team of 5-6 people who will support customers from the quotation stage to planning the audit and issuing the certificate as proof of our successfully completed service.

You coordinate a competent team and ensure that both internal and external customers are always provided with appropriate customer service and quality, while at the same time continuously working on improvements. You will also prepare weekly analyses and reports on the current situation and target achievement of your team. To provide your team with the best possible support, you will also manage individual certification projects yourself and shine with your passion for supporting business customers.

You use your communication skills to discuss technically complex issues with your team and customers in a simple and empathetic way - together you will find a solution. An essential part of your new role is initiative and the courage to make decisions.

This is what we want

Does your team have a challenge? If you're thinking "challenge accepted", you've come to the right place and the team is looking forward to meeting you!

You will be part of a co-operative management team - we stick together, help each other and pursue our common goal: unique customer and sales support.

We are there when you need us, we stand for creativity, flexibility and focus on the right things.

For us, cooperation is characterised by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our organisation in terms of age, gender, nationality, experience and mentality. Diversity and inclusion are a source of strength for DNV.

What we offer

We offer you

An unlimited employment contract.

An exclusively employer-financed company pension scheme that is vested from the outset, including benefits in the event of death, as well as the option of deferred compensation.

Sick pay supplement for up to 12 months after the end of continued payment of remuneration in the event of illness.

Individual work-life integration:

1. Flexible working hours (including the option to work partly from home)
2. Weekly working time 39 hours
3. 30 days holiday

Personal development opportunities and promotion prospects in an international company.

Good transport connections by car (near the A42 motorway) or public transport (e.g. underground, bus).

Additional benefits such as fresh fruit, free drinks & parking, job bike, our corporate benefit programme and possible membership of the ‘Urban Sports Club’ are a matter of course.

About you

What you bring with you

1. Completed commercial education or Bachelor's/Master's degree
2. Experience in leading a team
3. Personal responsibility and proactivity
4. Excellent time management skills and the ability to prioritise
5. Experience in building sustainable customer relationships and sales
6. Very good communication skills in German and good knowledge of English
7. Experience in dealing with various IT programmes (e.g. MS Office, CRM systems)
8. Technical background knowledge and professional experience in the industry are an advantage

To facilitate a thorough evaluation of your application, we respectfully request the submission of the following documents: • Curriculum Vitae (CV) • Cover Letter/Motivation Letter • University Diplomas & Transcripts • Reference Letters. Please note that we cannot consider your application without these documents, and all documents must be submitted in English. We kindly ask that you provide them at your earliest convenience to ensure a smooth and timely assessment process. Your cooperation in this matter is greatly appreciated.