Team Lead - Engineering (Customer Feedback)

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.

At TrustYou, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.

Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.

Our products enable our customers to make guests happier, increase customer lifetime value, and save unnecessary costs.

- Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.

- Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.

- AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.

Learn more about TrustYou at www.trustyou.com.

If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.

Position: Team Lead - Engineering

Location of the role: Germany / Spain / Romania (Remote)

As a Team Lead - Engineering at TrustYou, you will be part of our international Engineering team and be located either in Germany, Spain or Romania. You will be responsible for the overall performance and delivery of the team, career, and people development, and visibility and communication with stakeholders.

You will be working closely with the VP of Engineering on developing, managing, and empowering up to 8 engineers for creating a productive, fast-paced, and high-quality delivery engineering culture.

In your role, you will make an impact by…

• Owning the team’s commitment to delivering results in alignment with business priorities, timelines, and engineering best practices, along with risk management.
• Ensuring the visibility of the team’s activities and smooth communication with all the different stakeholders.
• Collaborating with the Product Managers and ensuring the quality of the product’s input, building consensus for scope selection and delivery schedules.
• Collaborating with team members to establish clear goals and empowering them to achieve successful delivery of their tasks.
• Taking ownership of keeping the features and products available, stable, and reliable in production.
• Providing technical knowledge and fostering the growth of your teammates through supporting knowledge-sharing activities and cross-skilling programs.
• Ensuring a positive team experience and understanding each individual’s concerns and needs.
• Developing and gathering improvement proposals in terms of ways of working, technology, and tools.
• Leading by example and contributing hands-on towards the team’s goals when required.

You are a perfect fit, if you have…

• Possess over 2 years of hands-on experience in people management and leadership roles with engineering teams.
• Have more than 8 years of extensive professional experience in software development, especially working with complex systems.
• Have a solid understanding of software architecture, web platforms, and big data technologies.
• Are aligned with Agile and Lean software development principles.
• Implement engineering best practices and prioritize quality over quantity.

You are ideally someone who has…

• Experience in leading and/or building SaaS platforms.
• Experience in leading and/or building Data analytics products.
• Experience in highly scalable, end-user facing products.
• Experience working with Python, Kafka, or modern frontend frameworks like React.

And most importantly, what's in it for you...

• Working in a global, diverse, and collaborative team.
• Flexible working hours allowing you the freedom to shape your work-life.
• Remote-friendly environment and budget for home office equipment.
• On-going career development, training, and coaching.
• Six days for learning & development.
• Celebrate in style at our team events (in-person and virtually).
• Social benefits and perks based on location.

Why TrustYou?

Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.