Team Lead Central Service Desk (m/f/x) (73875)

How would you consistently deliver an outstanding daily customer experience? As our organization expands, we recognize the critical role a well-structured, customer-focused Service Desk plays in our success. We’re seeking an experienced leader to head our central Service Desk team. As the Team Lead, you’ll establish ITIL- and ITSM-based best practices, ensuring seamless support processes.

Your future. What you can expect

• Collaborate on designing, implementing, and organizing our central service desk
• Define and enforce guidelines for support processes, including incident management, request fulfillment, and problem resolution
• Lead the onboarding process for new Service Desk agents, fostering a positive, customer-oriented work culture
• Serve as the central point of communication for customer information, including incident notifications, software releases, and maintenance updates
• Implement tools (such as ticket tracking, automation, and AI) to streamline service desk operations
• Direct and prioritize ticket routing and fulfillment

Your profile. What you bring in

• Proven leadership experience in IT Service Desk Management
• Completed studies in business informatics
• Experienced communication skills in English and German
• Team player with a strong work ethic and a global, customer-centric mindset
• Hands-on approach, emphasizing clear processes and quick decision-making
• Actively contribute to team transformation as a servant leader

Our commitment to you. Your benefits

As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities.

Become part of our strong team and get to know the Liebherr Group as a reliable partner.

Our benefits:

• An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future
• The opportunity to be a part of a global leader in innovation
• A dynamic and supportive work environment with opportunities for personal and professional growth
• Shaping and supporting meaningful change within our IT world
• Attractive remuneration and social benefits
• Flexible and hybrid working
• Freedom for creative work
• Company pension scheme
• Crisis-proof workplace
• Individual development and training opportunities
• Employee benefits & discounts
• Bicycle leasing
• Healthy & regional catering
• Company health management
• EGYM Wellpass

One Passion. Many Opportunities.