Supervisory Information Technology Specialist (Systems Administrator)

About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at Stuttgart, Germany.

The initial length of this overseas tour is 36 months with possible extensions up to 5 years.

Duties:

• Review the work of subordinates and accept, amend, or reject such work and reviews results to ensure intended outcomes were achieved.
• Plan work to be accomplished, set priorities, and prepare schedules.
• Serve as a Senior System Administrator with focus on the operations and maintenance of domain controllers, automated support systems, backend servers, automatic data processing (ADP) equipment, data storage devices, and software.
• Work independently, or with other IT specialists, to load and maintain manufacturer-supplied software on multiple servers and storage devices throughout the command.
• Implement modifications to systems which interface between users, servers, vendor application, and the operating system to control and efficiently utilize the product suite capabilities.
• Plan for and install original or new releases of server operating systems (OS) software.
• Ensure that the installation plan includes provisions for hardware testing, training, and documentation.
• Work with functional representatives to identify work processes and technical requirements, ensuring that all customer conditions are met to produce a functional and desired information technology product.
• Devise solutions with consideration of effects on related processes and files and alternate methods to accomplish desired results.

Requirements:

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• Must be able to obtain and maintain TOP SECRET eligibility with access to Sensitive Compartmented Information (SCI). The IT classification for this position is IT I. Position is designated as Special Sensitive.
• Incumbent is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DOD Publication 8570.01-M.
• Overtime will be required on short notice.
• Incumbent will be required to temporarily work extended and irregular tours of duty to include days, nights, shifts and weekends.
• This position is covered by the Civilian Drug Testing Program. Must successfully pass urinalysis screening for illegal drug use prior to appointment and periodically thereafter.
• Incumbent is required to sign a DA Form 5019-R, Condition of Employment for certain civilian positions identified as critical under the Drug Abuse Testing Program.
• TDY up to 10% may be required.
• This position is considered Mission Essential.
• In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster), the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position is considered as Key Essential. The position cannot be vacated during a national emergency or mobilization without seriously impairing the mission.
• This position requires the incumbent to possess, or obtain and maintain, a valid regular or official U.S. Passport.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• The duties of the position may require shifted work hours based on operational or mission requirements. Permanent change of shift may be at the determination of the second level supervision.
• The incumbent may also be on an 'on-call' status on a rotational basis.

Qualifications:
Who May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, 'CES Employment and Placement'. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.

This position is in the Supervision/Management Work Category at the Senior Performance Level within the CES Occupational Structure.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

To qualify based on your experience, your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by overseeing system administrators to ensure efficient task allocation and adherence to schedules; ensuring compliance with policies, standard operating procedures, and guidance; providing status reports on information system projects, issues, or developments; implementing and enforcing security protocol to protect data and systems; and prioritizing work assignments and setting clear goals for team members.

The specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others;

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation;

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information;

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

• Current DoD Employees: If a current permanent CES employee, you shall be granted administrative return rights. If not a current permanent CES employee, you may be granted administrative return rights if agreed to by your CONUS organization.
• In accordance with DoD CES Personnel System Implementation Guidance for Overseas Rotations and Administrative Return Rights, employees must be able to satisfy the rotation requirement and tour limitations in DoD Instruction 1400.25 Volume 1230.